Avionos Designs and Implements CSA Group’s New Online Store and Service Delivery Platform

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CSA Group transformed how its customers find, purchase, and consume standards content

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One of the largest standards development organizations in North America, conducting research and developing standards for a broad range of technologies and functional areas, CSA Group is also a global provider of testing, inspection and certification services for products in many market sectors, and a leader in safety and environmental certification for Canada and the U.S. Realizing that providing a seamless customer experience is required for successful digital commerce and marketing, CSA Group partnered with Avionos to redesign and implement its new online store and CSA OnDemand™ content access capability. By building an integrated commerce and digital content consumption experience, CSA Group transformed how its customers find, purchase, and consume the standards content that they rely on.

As the organization approaches its centennial celebration in 2019, this new eCommerce site offers customers a best-in-class digital experience. Providing more than 70,000 standards, training, and supporting materials to a variety of customer segments including individuals, government bodies, corporations, and academic institutions, Avionos’ design ensures that each CSA Group customer can purchase products and services in a way that makes sense for him or her. Once purchased, customers also have the tools to get the most out of their content served up through CSA OnDemand™ functionality that allows customers to search, find, favorite, and highlight their content.

“Our partnership with Avionos proves our commitment to making our complete portfolio of CSA-owned standards and codes easily accessible to our customers,” said Mary Cianchetti, President of Standards, CSA Group.

CSA Group needed to consolidate two disparate eCommerce experiences, better manage the digital rights to its content, help prevent unauthorized use of materials and, where appropriate, enable consent functionality to develop marketing insights from consumers of the content. To accomplish this transformation, Avionos and CSA Group implemented Salesforce B2B Commerce, Lightening Communities, Integration Cloud, Marketing, Sales and Service Cloud.

“Our new user-friendly eCommerce experience transforms how our global customers interact with the standards content that they rely on,” said Farukh Javed, Chief Digital Officer at CSA Group. “Partnering with Avionos, we were able to create a compelling digital experience that makes purchasing and content consumption seamless for our customers, which has already increased conversions and engagement on our site.”

“We worked with CSA Group to reimagine how it delivers standards content to its loyal customers,” said Craig Traxler, Co-Founder of Avionos. “A more robust website with a better user experience and streamlined checkout process, all enable CSA Group to convert more sales, while providing customers access to the standards they need.”

CSA Group and Avionos will continue to rollout new features on the site over the next year.

About Avionos
Avionos designs and implements digital commerce and marketing solutions that deliver measurable business outcomes for clients like Kellogg’s, Sysco, and Ulta Beauty. Our iterative approach quickly unlocks new revenue, transforms customer experiences, and drives customer engagement. We’re ranked on Crain’s 2018 Best Place to Work. Learn more at

About CSA Group
CSA Group is one of the largest standards development organizations in North America, conducting research and developing standards for a broad range of technologies and functional areas. CSA Group is also a global provider of testing, inspection, and certification services for products in many market sectors, and a leader in safety and environmental certification for Canada and the U.S.

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Megan Felz
Walker Sands
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