Chunghwa Telecom Expands CosmoCom Contact Center On-Demand Platform

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Strengthens Ability to Support Internal Customer Service and External Customer Call Center Operations via Multi-tenancy.

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We have been very active in our regional contact center market for many years

CosmoCom (, the leader in Contact Center Consolidation 2.0, announced today that long-time customer Chunghwa Telecom Co., Ltd.(CHT), which chiefly provides telecommunication and information-related services for city call, long-distance calls, international calls, GSM, data communication, Internet services, broadband networking, satellite communication, intelligent network, mobile data, and multimedia broadband, has significantly expanded its usage of CosmoCom's CosmoCall Universe all-IP contact center platform. The expansion will enable CHT to support both its own customer service agents and the call center operations of customers via the system's multi-tenancy. Regional customers of CHT and the CosmoCom platform include enterprises and government departments.

"We have been very active in our regional contact center market for many years," said Ben Lin, Chunghwa's Director, Department of Customer Service. "We understood some time ago that we needed an all-IP contact center offering in order to stay competitive, and we have selected the global leader in such platforms, CosmoCom. We are seeing real traction emerging in the market for this service, plus we are using it to meet some of our own contact center needs. Chunghwa is the only one-stop-shop service provider in Taiwan and anticipates further growth in the near future."

"Chunghwa is very experienced and knowledgeable in contact center technology, and we are happy to see Chunghwa benefit from our Win Twice value proposition to telephone companies," said Ari Sonesh, Chairman and CEO of CosmoCom. "Our platform provides not only the company's own customer support, but also serves as a source of new revenue from offering contact center as a hosted service."

About Chunghwa Telecom Co., Ltd.:
Chunghwa Telecom Co., Ltd.(CHT), completed its corporatization on 1 July 1996 under the direction of the Ministry of Transportation and Communications according to the Telecommunication Act and Memorandum of Chunghwa Telecom Corporation. Incorporated with a registered capital at NT$96.477 billion, CHT chiefly provides telecommunication and information-related services. As the most experienced and largest integrated telecommunication operator in Taiwan, CHT is one of the most important partners for international telecommunication cooperation, with distinctive achievements in promoting global real-time communication, improvement social life, and enhancing economic efficiency.

  • Telecommunication operator with the largest subscriber population: over 20 million.
  • Telecommunication operator with the fullest service range: with fixed, GSM and data networks throughout Taiwan and offshore islands.
  • Telecommunication operator with the closest international cooperation: circuits reach over 200 countries.

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About CosmoCom:
CosmoComâ„¢, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit

Media Contact for CosmoCom:
Communication Strategy Group
Arthur Germain
+1 631-239-6335
agermain (at)


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