and it worked perfectly from the first time we used it. In as little as 30 seconds, we not only know the location, but the temperature status of every truck in our fleet. That saves us time and money while adding value to our customer service proposition.
PORTLAND, Ore. (PRWEB) March 26, 2008
Based in Pompano Beach, Fla., Cool Carriers specializes in hauling perishable freight throughout the United States. Cool Carriers has received numerous awards for excellence in customer service and on-time delivery, yet Cool Carriers still had to rely on labor intensive manual polling of over 30 reefers to determine location.
"I have to know where my trucks are, but it was taking us nearly two hours every time we polled our fleet," said Tommy McWhorter, head of operations. "And just as important, I need to know that the temperature in our trailers is within spec. The process was labor and time intensive but the information was essential to running our business."
Cool Carriers turned to TransCore to address this issue and ultimately chose TransCore's Sense & Track(TM) trailer tracking system with temperature sensing modules added to each trailer. Installation of the trailer tracking system and the temperature sensors took about 45 minutes per truck. "Installing the systems across our fleet was painless," added McWhorter, "and it worked perfectly from the first time we used it. In as little as 30 seconds, we not only know the location, but the temperature status of every truck in our fleet. That saves us time and money while adding value to our customer service proposition."
About TransCore's Enhanced Trailer Tracking
TransCore's Global Wave(R) Sense & Track mobile terminal is a compact all-satellite communications device. Using a two-way protocol, it sends reports, receives commands, and can be polled throughout North America. It utilizes a third generation GlobalWave satellite modem that allows for fast GPS fixes with an accuracy of 35 feet or better and capable of providing location information in less than a minute, among the fastest response times in the industry.
The Sense & Track mobile terminal when combined with sensors becomes an integral part of the trailer, able to show loaded/empty status and provide data from other monitored systems such as load temperature and tire inflation. By adding cargo and door sensors, immediate alert notification can be sent when trailer doors are opened or closed along with empty/full load status information enhancing security for both the load and trailer, including reduction of theft.
GlobalWave satellite trailer tracking products are the most rugged and power efficient available today, capable of providing up to six (6) years of service on a single integrated battery pack and easy to install.
With three ground control stations providing service to five continents, the GlobalWave network supports customers worldwide including more than 600 commercial fleets throughout North America, the U.S. Department of Defense, and powers TransCore's 3sixty fleet management services. In 2007, TransCore's trailer tracking and communications unit reached distribution milestones exceeding 150,000 satellite communications transceivers worldwide.