Business Experts Agree with Research Results: Clear Relationship Exists between Business Success and Three Core Competencies

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Recent research of over 32,000 business units shows that those scoring in the top half on employee engagement essentially double their odds of success in comparison to those in the bottom half. Further studies show that two-thirds of the competencies deemed essential to success were emotional competencies. This cadre of evidence points clearly to the importance of developing three proficiencies that directly affect the success of the entire organization. Employee Development Systems, Inc. provides a watershed program to support companies in leveraging these core proficiencies.

Employee Development Systems, Inc.

The most effective bosses have the ability to sense how their employees feel about their work situation and to intervene effectively...they also are able to manage their own emotions. Essentially, they manage with emotional intelligence.

A recent Gallup organization study of data from more than 152 organizations shows the relationship between engagement at work and organizational outcomes. The results reveal dramatic differences on key business outcomes. Engaged work groups show dramatic differences in the areas of productivity, profitability, safety incidents, and absenteeism. They also show 3.9 times the growth rate compared to organizations with lower engagement in their same industry. These findings indicate that an engaged workforce is an invaluable asset.

Moreover, longitudinal research in a variety of industries suggests that emotional intelligence is an equally reliable indicator of business success. According to Daniel Goleman, renowned author of Emotional Intelligence (Bantam Books), the key differentiator of a successful business is the emotional intelligence of its leaders:

"The most effective bosses have the ability to sense how their employees feel about their work situation and to intervene effectively when those employees begin to feel discouraged or dissatisfied. They also are able to manage their own emotions. Essentially, they manage with emotional intelligence."

Three core competencies lie at the crossroads of realizing the goal of a fully engaged and emotionally intelligent workforce: business, personal and strategic competencies. These competencies form the foundation of the Employee Development Systems, Inc. Professional Presence in a Casual World program:

Business Competencies – Give employees an Organizational Awareness, the ability to understand the vision, strategies, goals and culture of an organization; Performance Understanding, which helps them recognize outcomes resulting from their own efforts; and Technological Literacy, which helps employees utilize technology and understand performance support systems.

Personal Competencies – Develop Interpersonal Communication, which allows employees to achieve common goals and exercise effective interpersonal influence; Coping Skills, which gives people the tools to deal with ambiguity and stressful situations; and Accountability Focus, the ownership of job, performance and future growth.

Strategic Competencies – Address Problem Solving Skills, by focusing on reality and decision-making skills; Business Comprehension, which gives employees the ability to understand how business units relate to one another; and Adding Value, a trait adopted by star employees who seek to utilize their strengths to deliver the best results in the most professional manner possible.

These competencies, taken together, engender both employee engagement and emotional intelligence from the front line to mid-level managers to executive level leaders.

Employee Development Systems, Inc. is providing a visual matrix of the Core Professional Presence Competencies to illustrate how they work together to develop an emotionally intelligent and engaged workforce. This model has been used by numerous leading global organizations.

Readers also are encouraged to download the eBook, Maximizing Human Potential, Tips to Foster Personal Effectiveness, written by Suzanne Updegraff, President of Employee Development Systems, Inc., when they sign up for The Performance Report, and view the most recent professional development videocast, in order to begin taking advantage of the untapped potential in themselves and their team. To learn more about the intrinsic value to your organization of developing a professional presence in a casual world, please contact Sherm Updegraff, Managing Director, Employee Development Systems, Inc. at 800-282-3374, or visit

About Employee Development Systems, Inc.
Employee Development Systems, Inc. is a Colorado-based professional development firm that was founded in 1979 and offers employee development, management development, leadership and professionalism courses and accompanying behavioral style assessments, surveys and other tools. Employee Development Systems, Inc. provides services worldwide to Fortune 500 clients as well as small to medium-sized businesses.

The organization’s mission is to enhance the interpersonal skills needed to perform at a more productive level, to develop a workforce that adapts to change, and is creative and innovative and to make the client organization the employer of choice. This is accomplished through establishing trust, building relationships and fostering behavioral change. Employee Development Systems, Inc. training and development initiatives address employee engagement, multiple generations in the workplace and the ramifications of social media and collaboration.

Sherman Updegraff
Managing Director
Employee Development Systems, Inc.
Dry Creek Business Park
7308 S. Alton Way, Suite 2J
Centennial, CO 80112


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