The eMS Portal dashboard speeds up customer IT support and helps keep networks up and running 24 hours a day
Hoboken, NJ and New York City, NY (PRWEB) September 14, 2012
eMazzanti Technologies, a Hoboken, New Jersey and New York City area IT expert and computer consultant, announces the launch of its new customer service dashboard called eMS Portal. Each eMazzanti customer now has the ability to monitor its own computer and network support from any Internet connected computer.
“The eMS Portal dashboard speeds up customer IT support and helps keep networks up and running 24 hours a day,” notes Jennifer Mazzanti, president, eMazzanti Technologies. “Our customers now have a set of online tools and reports that makes solving computer problems very easy. It’s almost like having an eMazzanti engineer sitting right next to you.”
Online eMS Tutorial Available
For business that would like an overview of the power of the eMS Portal and how it could help their own organizations, eMazzanti has created a video which can be viewed at: http://www.emazzanti.net/videos
The video walks the viewer through a real-life example of how the eMS Portal works and the information that is available to customers. For example, eMazzanti customers can get rapid access to the eMS dashboard by going to http://www.emazzanti.net, clicking on the eCare drop down menu and selecting the eMS Portal or by going directly to http://www.emazzanti.net/emsportal. After signing in with a secure email and unique password, customers can choose from five major information categories: Home, Tickets, Recommendations, Knowledge Base, Reports and Account.
The eMS Portal Home Page has immediate information about open tickets, performance statistics, alerts and access to an extensive knowledge base that provides immediate self-help solutions.
If the eMS Portal visitor is the network administrator, he can see a comprehensive graph of open tickets, tickets this month and total ticket this year verses prior years.
The Knowledge Base allows customers to quickly find self-help topics and solutions. It’s an easy and efficient way to resolve many common computer problems.
The Tickets Tab will show the customer each individual ticket under the company name. By selecting an individual ticket, the visitor can see a description of the problem, pertinent email correspondence and how the issue was resolved.
The Recommendations tab shows the user all service or product quotes or request for quotes that have been created by the user or eMazzanti. This information is particularly helpful when tracking and managing costs.
The Reports tab allows users to see the service trends year-by-year and access a detailed executive management report which indicates total number of servers and the disk space used, service request statistics, business continuity indicators, total drives, the number of viruses removed, security patches, and a graph comparing what operating system is for each network machine.
The Account tab allows the administrator to see all of the users in the company or, if the visitor is a basic user, his contact information can be accessed and updated.
The Create Ticket tab allows a user to quickly create a job ticket alerting eMazzanti engineers there is an issue that needs attention.
“We rely on the eMS Portal to make sure customer problems are seen and resolved as quickly as possible,” continue Mazzanti. “Customers love it because issues seldom fall between the cracks.”
About eMazzanti Technologies
With a company name that sounds more like a purebred, high-performance sports car than a IT support and consulting firm, eMazzanti Technologies is all about delivering powerful solutions such as Office cloud technology 365, computer network management, network troubleshooting, business continuity and disaster recovery, green computing, mobile workforce technology, information security and business information optimization in the most efficient manner possible. The Hoboken, N.J., firm is located in one of the most densely populated - and competitive - regions in the U.S. It provides business technology consulting services for companies ranging from home offices to multinational corporations throughout the New York metropolitan area and in three countries. For more information contact: Carl Mazzanti 201-360-4400 or emazzanti.net. Twitter: @emazzanti , Facebook: Facebook.com/emazzantitechnologies.