The increase in billable hours per tech provides an instant revenue boost without the cost of adding new personnel.
Irvine, CA (PRWEB) March 12, 2013
FieldConnect, Inc., a longtime innovator in mobile workforce solutions, announced today the addition of its web-based drag-and-drop software for companies running Microsoft Dynamics GP, a platform historically weak in dispatching functionality.
Previously compatible only with Microsoft Dynamics SL, FieldDispatch combines real-time drag-and-drop calendaring with a robust set of dispatch views and search capabilities, boosting efficiency by easing the bottleneck at the dispatch point, and greatly extending the functionality of Microsoft Dynamics GP. When paired with FieldConnect’s FieldAccess™ mobile technician software, FieldDispatch allows for real-time and extensive historical location info from mobile devices.
Additionally, FieldDispatch affords the means for determining Predictive Availability, the understanding of exactly when a technician will be available for the next job.
“Predictive Availability is a tool that boosts the number of jobs a tech can perform on a daily basis," said FieldConnect President Rick Galyean. "We've designed FieldDispatch not only to notify the dispatcher when the technician is getting a signature and completing a job, but Predictive Availability asks the technician after he has been on the job for a while to predict his finish time. This gives FieldDispatch the best prediction of when to make additional work ready for this technician or it lets a dispatcher best guess if he or she is going to have resources available later on that afternoon. The increase in billable hours per tech provides an instant revenue boost without the cost of adding new personnel.”
In this new version of FieldDispatch, additional functionality has been added.
- The ability to assign multiple technicians to the same work order
- The ability to block out scheduled unavailable time per technician
In addition to FieldDispatch and FieldAccess, FieldConnect offers mobility solutions for every function of a service organization:
- FieldDirect™ customer portals
- FieldLocator™ fleet tracking and routing services
- FieldTime™ mobile timecards
- FieldQuotes™ mobile quoting software
FieldConnect will be exhibiting at this month’s Microsoft Dynamics Convergence 2013 in New Orleans in Booth #2051. Additionally, Galyean will be leading a session titled “Connecting Your Mobile Workforce” on Tuesday, March 19, from 5-6pm.
For more information on FieldConnect workforce mobility solutions, please visit http://www.fieldconnect.com or stop by Convergence Booth #2051.
FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect workforce mobility platform extends the functionality Microsoft Dynamics SL, AX, NAV, and GP, as well as Sage 300 Construction and Real Estate and Sage 300 Trade Specialty (formerly Sage Timberline). FieldConnect is a privately held Microsoft Certified Partner and Sage 300 Development Partner based in Irvine, California and has been innovating and deploying mobility solutions since 2002. http://www.fieldconnect.com