Good Samaritan Hospital Selects Ascend Software’s SmartTouch AP Imaging and Business Automation Solution for Business Process Improvement

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The 232-bed Good Samaritan Hospital, a health care leader in southwestern Indiana and southeastern Illinois with more than 1,700 employees, selects the leading AP imaging and business automation solution to capture images and electronic documents, provide extensive business processes automation and robust enterprise content management.

business processes automation, account payable, restaurant technology, invoice processing

Since 1997, Ascend Software has developed business process management solutions which provide greater cost savings automation and faster implementation.

“Ascend has been a very good business partner for the last seven years,” said Good Samaritan’s CIO, Chuck Christian.

Ascend Software today announced that Good Samaritan Hospital has selected their industry-leading SmartTouch AP Imaging and Business Automation solution to automate the hospital’s accounts payable invoice processing. Ascend Software’s SmartTouch AP will streamline Good Samaritan Hospital’s accounts payable processing through automation and imaging to reduce manual processing, while substantially increasing accuracy and controls. Only Ascend offers their customers an AP imaging and workflow solution that integrates transactions with Lawson/INFOR’s ERP software in real-time, resulting in fewer processing steps and a substantially reduced processing cost on every invoice. With more access to their images from their Lawson/INFOR applications and the ability to route and approve invoices quickly, Ascend’s customers experience substantially shortened implementation time and effort.

“Ascend has been a very good business partner for the last seven years,” said Good Samaritan’s CIO, Chuck Christian. “Ascend’s ReportSafe ECM product for enterprise report and document management has been a great success and allowed us to redesign many reporting and business processes. I’m looking forward to the SmartTouch AP product providing us with another level of process redesign opportunities and success.”

SmartTouch AP identifies invoices requiring repetitive and special processing to eliminate unnecessary work. This liberates organizations to save time and money with more efficient AP process and invoice management. As a result, SmartTouch AP eliminates more steps or “touches” when compared to traditional AP imaging and workflow solutions to deliver an ROI that exceeds competitive solutions. Ascend Software offers best-fit deployment options including in-house, hosted or SaaS, plus multiple acquisitions options: traditional purchase, subscription or lease.

“We’ve expanded our investment in Ascend Software by choosing SmartTouch AP for its’ superior AP business process automation,” said Good Samaritan’s Financial Application Manager, Kyle Gray. “Another factor influencing our decision to expand into Ascend’s AP automation was that we liked how SmartTouch AP easily configures for use within the Lawson Financial System, by using existing Lawson functionality. We also appreciate that all of the data cleanup can be completed in SmartTouch AP before sending it to Lawson. With SmartTouch AP we are looking forward to implementing some basic workflows to help automate the paper shuffling,” concluded Gray.

“After using our ReportSafe ECM solution with tremendous success for several years, Good Samaritan Hospital clearly recognized that Ascend Software provides the most advanced, reliable and cost-effective software solutions to automate Accounts Payable business processes - complete with Lawson real-time integration,” said Larry Robinett, V.P. of Sales at Ascend Software.

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About Good Samaritan Hospital
Good Samaritan Hospital, Knox County’s largest employer, is licensed for 232 in-house patients. Annually, Good Samaritan Hospital has more than 333,700 outpatient visits and an additional 33,800 plus visits to its emergency room. The hospital offers a wide scope of medical services. From thoracic surgery to the birth of a baby, this growing health care provider balances quality patient care with preventive education to fulfill its mission. Consistently ranked in the top 10 percent in the nation in patient satisfaction, Good Samaritan Hospital provides a superb level of care while maintaining fiscal integrity and expanding facilities to meet the needs of the community. For more information, visit

About Ascend Software
Since 1997, Ascend Software has developed business process management solutions which provide greater cost savings automation and faster implementation. Ascend’s enterprise content management solution was designed from the ground up to archive all types of information (i.e., documents, reports, images and all file types) and in their native format. Additionally, Ascend developed their advanced business automation platform that provides greater automation and is the foundation for their SmartTouch Solutions. Ascend’s advanced automation overcomes challenges typically found in workflow solutions and is the reason for their implementation success. Ascend’s solutions are implemented in all industries and distributed in fourteen countries. Headquartered in Brea, California, the company has branch offices in Northern California, Tennessee, Maine, Oregon, Maryland and Indiana. Visit for more information.

Media Contact:
Jacinta Tobin
Ascend Software
Tel. 888-353-7058, ext. 203

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