Hotel SystemsPro Appoints Daphne Dickson Vice President of Customer Satisfaction

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Dickson Builds on 10 Years of Operations Experience; Heads Professional Support Division for Leading Web-Based Hospitality Solutions Provider

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Providing quality service is the hotel SystemsPro promise. We will make future changes to further enhance our ability to serve our users more comprehensively.

hotel SystemsPro announced it appointed Daphne Dickson Vice President of Customer Satisfaction. Dickson is a 10-year hospitality veteran with extensive operations and support experience. In her VP role, she will oversee support for the company’s hotel SalesPro, hotel Sales & CateringPro, hotel ServicePro, hotel WebSpace and hotel ProposalPro products. Dickson is based in hotel SystemsPro’s Atlanta headquarters. hotel SystemsPro is a leading provider of ASP-based enterprise hotel sales software, sales and catering systems, maintenance automation, and guest service solutions. Click here for more information on hotel SystemsPro products.

Dickson's goal: every team member will support all hotel SystemsPro products. “It was an easy decision to promote Daphne to lead hotel SystemsPro’s customer service division. She has a solid sales and catering operations background. Daphne developed impressive management and client service abilities in her nine years with us,” said hotel SystemsPro Principal Lana Perkins. Her goal is to strengthen and diversify the company’s technical support staff so each team member can support all hotel SystemsPro solutions.

Dickson started her hotel career as catering manager for a large full-service property in Atlanta. “Hotel operations is a 24/7 job for property staff. Our support team works very hard to make life easier for each of our clients. Providing quality service is the hotel SystemsPro promise. We will make future changes to further enhance our ability to serve our users more comprehensively.”

Ideal for Management Companies with Expanding Portfolios

Dickson said. “Our solutions are ideal for management companies with expanding portfolios. Our professional team members are hotel people with specific talents to support our clients. As VP of Customer Satisfaction, my focus is to expand my team’s skills so everyone can support all of our products.”

About hotel SystemsPro
hotel SystemsPro is an award-winning technology innovator founded in 1996. Over 90% of its employees have hotel operational backgrounds. The company’s solutions and services help hotel operators and multi-property hotel groups efficiently manage assets, increase sales, and reduce operating costs. hotel SystemsPro’s tailored solutions scale across all property types and any flag. Its staff provides professional, personalized online training at no additional cost. A single, global sign-on to hotel SystemsPro’s product suite lets managers seamlessly toggle between mulitple property systems and reports to validate staff activity 100% of the time - 24/7, anywhere, anytime - in less than 60 seconds. hotel SystemsPro can disable a user’s ability to access data in less than 1 minute. We make our clients’ staff and assets more productive.

Products include:

hotel SalesPro, a web-based multi-property enterprise sales and catering system. Its scalable functionality increases sales efficiency for hotel chains and independent properties.

hotel Sales&CateringPro, a comprehensive catering software system which enables operators to maximize productivity and cut administrative inefficiencies by 75%. The system greatly improves internal and external communications of an entire catering organization.

hotel ServicePro, an economical hotel maintenance solution that preserves property asset value and improves guest service. It automates the communication, scheduling, tracking and reporting of tasks that surround guest requests, best practices, safety requirements, and preventive and equipment management.

hotel WebSpace, an online marketing solution that enables properties to tailor their web presence and attract more business. It converts browsers to buyers on search engines like Google, Yahoo, and Bing.

hotel ProposalPro, a web-based RFP lead management tool that quickly generates professional proposals as well as shares, manages and tracks leads across a portfolio of properties.

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Katherine Stewart, VP of Hotel Performance

Julie Keyser-Squires, APR
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