iResQ MacBook Repair vs. Big-Box Retail: New Review in Wall Street Journal

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Charles Passy reviewed iResQ’s MacBook repair service in the December 3rd edition of the Wall Street Journal online. In his “Cranky Consumer” column, he compared the iResQ experience to other repairs performed by Best Buy’s Geek Squad, Staples, and Office Depot. Highlights of his verdict include, “iResQ got the job done,” and “iResQ definitely knows its Macs.” The article’s title is “Can Big-Box Merchants Fix Your Computer?”.

We are honored to be reviewed in the Wall Street Journal and represent ‘the little guy’.

“Big-box” retailers should take heed. Kansas-based MacBook repair company iResQ went toe-to-toe with the giants in a December 3rd Wall Street Journal review by Charles Passy. In his “Cranky Consumer” column, iResQ’s repair service was evaluated alongside that of Best Buy’s Geek Squad, Staples, and Office Depot. iResQ, which also repairs iPods, iPhones, and Sony PSPs, stacked up well. In the review of the four different services, titled “Can Big-Box Merchants Fix Your Computer?”, Passy found positive and negative things to say about his experiences with each company.

Passy sent iResQ a slow MacBook, and after getting a diagnosis and recommendation to upgrade the memory, he took the company up on its advice. “iResQ got the job done,” he wrote. “iResQ definitely knows its Macs – its technicians seem fully versed in all the models and possible upgrades,” he added. Despite the positive remarks, he also noted some issues with getting his shipping label and the response time for his confirmation email.

Brian Buffington, iResQ’s General Manager, on the shipping issues, “Most of our customers do not experience this, but we have been aware of the delay that a few users have experienced when ordering an e-mail label. At this time, we have to process those orders through our shipping software manually, which can cause a delay. A revised version of our website, which will be released within the next few months, will automatically e-mail these labels seconds after a purchase is made. Until that happens, we have raised our efforts to ensure that we dispatch the emails out as quickly as possible.”

Buffington added, “We are honored to be reviewed in the Wall Street Journal and represent ‘the little guy’.” Since our humble beginnings in 1994, we have always viewed customer satisfaction as integral to our success. We are proud of our track record over the years, and we hope Charles Passy is ultimately satisfied with his repair.”

As always, due to high freight volume, iResQ shipping prices are a fraction of published rates. Customers can take advantage of its low rates, or ship portable devices on their own if they prefer.

About iResQ:
iResQ, a division of ResQ Systems, L.L.C., is an Apple-Authorized Service Provider that repairs Apple computers and portable devices in addition to the Sony PlayStation Portable within a 15,000-square-foot commercial facility. Servicing Apple products since 1994, its team of dedicated, full-time technicians boasts years of experience and multiple Apple Certifications. They joined the Apple Authorized Service Provider network in 2008 and consequently provide Apple Warranty service as well as out-of-warranty repairs. The company has been "Customer Certified" by BizRate for over 8 years. Twenty-four-hour diagnostics and repair service cover the entire line of iPods, iPhones, Portable Macs, and Mac Minis. This includes the entire PowerBook G4 family, the iBook family, plus the MacBook and MacBook Pro systems, as well as all versions of the iPod except the iPod Shuffle. The company provides a standard 90-day warranty on all work performed, and free technical support on all repairs backed by a 30-day return policy with no restocking fees. iResQ cares about the environment and has a flexible recycling program in place.

iResQ is also an ideal solution for schools and computer repair shops. Its repair depot can handle large numbers of repairs quickly and efficiently, and it provides volume discounts.

For more information or to order repair services, call 1-888-447-3728 or visit


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