CNS Expands Business to Offer IT Support Using Kaseya

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UAE-based systems integrator adopts automation platform to expand its Managed Services business under its Leverage!CNS brand

Kaseya (], a global provider of IT automation software for IT solutions providers and public and private sector organisations, today announced that systems integrator CNS has adopted the Kaseya IT Automation Platform to expand its Managed Services business under its Leverage!CNS brand. By using Kaseya to remotely monitor and support client IT systems, CNS is now able to offer customers a complete IT package, from advisory services, to integration and ongoing systems management, using its DREAM lifespan methodology.

Founded in 1987, CNS works with over 500 public and private enterprises within the United Arab Emirates from offices in Abu Dhabi, Dubai and Al Ain. Using Kaseya, the company is initially supporting more than 500 desktops and 100 servers. Key tasks and administrative duties such as patch management and network backup can be centrally scheduled to take place automatically across all customer sites, while constant monitoring of distributed client systems ensures CNS is alerted to potential issues before they happen. CNS can also set up pre-determined, automated remediation actions to handle specific problems, such as restarting services and installing updates, to minimise downtime for clients.

Remote management, enabled through the Kaseya integrated web-based interface, ensures CNS can carry out ongoing maintenance and fix any issues from its support hub, significantly reducing the need for on-site visits. The UAE is a large country and many of CNS's customers have remote offices, so the ability to support any business with offices in any location is a valuable market differentiator. Collaboration tools such as live chat and desktop sharing also ensure clients receive immediate attention and positive relationships are maintained virtually.

According to Ron Hulshof, Service Delivery Manager, CNS, flexibility was key to the decision to adopt the Kaseya IT Automation Platform. "We assessed many solutions, but deployment would have been complex and lengthy. Kaseya was very competitively priced, offered us the ability to easily scale in the future and we were up and running with a fully customised system delivering high value services in just weeks. CNS has a strong reputation for the delivery and integration of IT systems and Kaseya has given us the ability to effectively manage our clients' networks on an ongoing basis."

Key features of the Kaseya IT Automation Platform for IT solutions providers include:

  •     Fully automated, centralised patch management
  •     Easy, powerful and comprehensive scripting for scheduling and automating tasks
  •     Automated, recurring and complete hardware inventory and software inventory and audits
  •     System monitoring and event alerts
  •     Secure remote control
  •     Integrated web-based management reporting
  •     Powerful anti-virus and anti-spyware detection

Jim McMahon, Regional Manager Middle East, Kaseya, commented: "The United Arab Emirates is an extremely diverse region. Cities like Dubai are expanding rapidly and many businesses are setting up there, however it remains a challenge to support out of town offices and locations. Remote management and monitoring is the key to delivering the high value, efficient support services required. Using Kaseya, systems integrators such as CNS can expand their portfolio to offer a complete IT service and develop a strong differentiator - essential in such a competitive market."


About CNS
CNS focuses on integrating and maintaining ICT systems within the UAE and internationally. Founded in 1987 CNS has steadily forged solid partnerships with over 500 public and private enterprises in the UAE.

The company's client portfolio gives true indication of its versatility and includes a comprehensive array of commercial and industrial sectors covering oil & gas, healthcare, telecommunications, federal & local government, education, banking, financial services & insurance, transportation and construction. For more information, visit .

About Kaseya
Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector organisations. Kaseya's IT Automation Framework allows IT Professionals to proactively monitor, manage and maintain distributed IT infrastructure remotely, easily and efficiently with one integrated Web based platform. Kaseya's technology is licensed on over three million machines worldwide. For a free 30 day trial of the Kaseya Solution please visit our website.


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Laurie Glimmerveen / Gabriela Warren
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Sean O'Connell
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