New Medical Answering Service Helps Providers Get Paid for Billable Telemedicine Services

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On Call Central's ability to flag, time-stamp and optionally record provider-patient phone interactions supports reimbursement of telephone care according to established CPT codes.

On Call Central

The concept of billing for certain provider-patient phone calls represents a paradigm shift in the management of telemedicine

Acumantra Solutions, Inc., a leading developer of web-based software solutions, today announced that it has finalized functionality within its On Call Central medical answering service that helps medical providers get paid for phone calls that are deemed billable according to established codes, including 99441, 99442 and 99443, within the American Medical Association's (AMA) CPT manual.

Telemedicine, especially in the fields of pediatrics, OB/GYN, psychiatry and primary care is not only time consuming for the provider, it also requires medical assessment and treatment recommendations. As a result, expenses and medical liability risk are incurred by providers and practices. Yet, despite the time, risk and costs associated with telephone care, most medical providers don't have a system in place to document telemedicine interactions and bill patients or third-party payors for this type of care.

With On Call Central, medical providers now have an easy and cost effective method to flag potentially-billable telemedicine calls, document and time-stamp all interactions and optionally record related events, which provides a solid foundation for incorporating billable telephone care into an existing practice.

The benefits of establishing billable telemedicine protocols are numerous. For the medical provider, this creates a new and valid revenue stream while reducing patient abuse of after-hours calls. For the patient, the option to seek telephone treatment for conditions that don't require face-to-face care is a tremendous convenience, especially among busy professionals and families with small children. Call types typically designated as billable include non-urgent after-hours calls, prescription refills and medical consultations with established patients.

"The concept of billing for certain provider-patient phone calls represents a paradigm shift in the management of telemedicine," said Acumantra President and CEO, Sidney VanNess, Ph.D. "The AMA and American Academy of Pediatrics recognize telephone care as a legitimate and billable service. Third-party payors have begun establishing processing standards to reimburse providers for telephone-related CPT codes. And On Call Central gives providers a practical solution to identify and document potentially billable events."

Physicians, practice managers and other health professionals interested in establishing billable telemedicine protocols or learning more about how On Call Central helps them get paid for telephone care can visit or call 1-888-400-2514.

Acumantra Solutions, Inc. is a privately-held software company focused on the development of software as a service applications (SaaS) for healthcare and small business markets. Thousands of people use Acumantra's services every day to improve business process efficiency and generate a direct positive impact to their bottom line.

With the release of On Call Central, Acumantra has created a more efficient solution that replaces a medical provider's traditional medical answering service. On Call Central is a web-based call management system that tracks, routes and archives patient calls, provider responses and post-call patient directives. It uses the latest technology to eliminate communication breakdowns and improve patient care, while protecting provicders from the risk associated with after-hours calls. For more information about On Call Central, contact Sidney VanNess, Ph.D.; 888-400-2514; info (at) oncallcentral (dot) com;


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