Schwartz Brothers Restaurants Selects Messageware to Support Mobile Workforce

Share Article

Plus Pack Solves User Complaints Around Complicated Addressing & Missing Spell Check

Also, OWA doesn't parse out email addresses as you type. You have to search for and click on recipient names to send an email, which our users found frustrating.

Messageware (, the world's leading provider of enterprise productivity and security solutions for Outlook Web Access, today announced that Schwartz Brothers Restaurants, the Northwest's premier multi-concept restaurant and food business, has selected Messageware Plus Pack.

It all began when the restaurant group selected Microsoft Outlook Web Access (OWA) as their email client to allow their 950 mobile team members to communicate with corporate customers, food vendors, business partners and the general public. However, they soon realized there were some critical business issues at stake. The lack of spell check and advanced global address features caused user complaints from employees who were used to native Outlook.

"Poor spelling or grammar is not tolerated at Schwartz Brothers Restaurants," said Jim Irwin, Director of IT for Schwartz Brothers. "Also, OWA doesn't parse out email addresses as you type. You have to search for and click on recipient names to send an email, which our users found frustrating."

With Outlook-style productivity features in mind, Schwartz Brothers began looking for an OWA enhancement solution. Their search led them to a few plug-ins for Microsoft Exchange, but none of them did the entire job. Eventually, they found Messageware and Plus Pack for Microsoft Exchange. Messageware Plus Pack is a unique product that makes Outlook Web Access look and operate like Microsoft Outlook, with all the features Outlook users expect. Installed at the server level within an enterprise's Microsoft Exchange platform, Plus Pack provides features like Outlook-style addressing, global address list contacts, one-click addressing, roaming personal dictionaries, a thesaurus and more.

"I was instantly surprised at how well the global address feature worked, said Noble Ferrero, Systems Administrator for Schwartz Brothers. "And the dictionary allows users to add words they use often, which is important when you're dealing in exotic ingredients and menu items."

Founded by Bill and John Schwartz in 1970 and still devoted to getting the details perfect, Schwartz Brothers Restaurants encompasses six premier full-service establishments--all repeat winners of the ZAGAT Award of Excellence. In addition, two bakeries, a retail/wholesale box lunch operation and a full-service catering company that caters to such high-profile clientele as Boeing, Microsoft and AT&T. The company has also licensed its Chandler's Crabhouse dining concept to an operator in Yokohama, Japan.

About Messageware
Founded in 1993 and headquartered in Toronto, Canada, Messageware develops and markets solutions that enhance and secure Outlook Web Access. A trusted Microsoft Gold Certified Partner and a Global Exchange ISV for 15 years, their applications give companies of all sizes the ability to enhance, secure, and customize OWA. Messageware products give organizations a greater return on their Microsoft Exchange investment, delivering solutions for over 2,500 enterprises and four million users worldwide. Customers include SMB through Fortune 500 companies in industries such as government, healthcare, banking, education, finance, professional and legal services. For more information, visit


Share article on social media or email:

View article via:

Pdf Print

Contact Author

Visit website