mplsystems is voted Number One in Call Centre Helper’s 2014 Top Contact Centre Technology awards
Warwick (PRWEB UK) 14 April 2014 -- mplsystems, the multi-channel contact centre technology specialist, has announced that its intelligentContact cloud-based solution has been voted the top technology in Call Centre Helper’s 2014 Contact Centre Technology award.
Commenting on the 2014 Contact Centre Technology awards, Jonty Pearce, Editor of Call Centre Helper says, “These awards are voted on not by a panel of ‘experts’ but by real life contact centres that are using the technology. Over 330 votes were received during the voting process and the detailed comments clearly show what customers love about the technology. intelligentContact scored the largest number of votes and was particularly singled out for the flexibility of the technology, its email capabilities as well as the good level of support provided by mplsystems.”
“We’re immensely proud to win Call Centre Helper’s 2014 Contact Centre Technology award, and particularly grateful to those members of the Call Centre Helper community, including our supportive customers, who voted our intelligentContact solution as their number one choice ahead of offerings from vendors such as Aspect Software, Genesys, Interactive Intelligence, LiveOps, NewVoiceMedia, Noble Systems and rostrvm,” added Paul White, CEO at mplsystems. “The fact that almost half of the top 20 candidates for this award are specialists in cloud contact centre delivery and multi-channel support speaks volumes about how these technologies are proving critical for success in today’s rapidly evolving customer contact centre world.”
For further information about Call Centre Helper’s 2014 Top Technology award and for detailed customer feedback on intelligentContact, click here.
About mplsystems:
mplsystems brings together multi-channel contact centre technology with innovative customer service and sales software. Its intelligent desktops offer a single view of customer activities across the business, helping clients to resolve queries faster while benefiting from more integrated processes, faster deployment and dramatically reduced IT costs. For more information please visit http://www.mplsystems.co.uk.
Polly Elliott, mplsystems.co.uk, http://www.mplsystems.co.uk, +44 1509412979, [email protected]
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