NetQoS Helps Belron US Enhance Network and Application Performance: End-to-End Performance Monitoring and Traffic Analysis Help Belron Monitor Application Service Levels, Speed Troubleshooting, and Perform Capacity Planning

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Belron US, Inc., a subsidiary of Belron S.A., is using NetQoS(R) SuperAgent(R) and NetQoS ReporterAnalyzer(TM) to deliver optimal network and application performance over its wide area network to 7,000 employees and more than two million customers across 50 states. Based in Columbus, Ohio, Belron US is a multi-faceted automotive glass and claims management service organization comprised of three major business operations that include automotive glass fulfillment services, windshield manufacturing, and fleet and insurance claims management services.

We saw immediate value when we deployed NetQoS products about two years ago, especially in identifying the source of problems for faster and more accurate troubleshooting, and we continue to rely on the products to give us the data we need for troubleshooting, capacity planning, and maintaining application service levels

    The end-to-end performance monitoring of NetQoS SuperAgent combined with the traffic analysis capabilities of NetQoS ReporterAnalyzer help Belron US ensure exceptional application delivery to its various business segments and customer touch points, including two national call centers and several customer-facing Web sites for auto glass quotes, service scheduling, and claims processing; 83 warehouses; and 220 retail stores. In addition, more than 2,200 mobile service technicians depend on the network for accessing applications in the field.

"We saw immediate value when we deployed NetQoS products about two years ago, especially in identifying the source of problems for faster and more accurate troubleshooting, and we continue to rely on the products to give us the data we need for troubleshooting, capacity planning, and maintaining application service levels," said Gary Lewis, manager of data networking and security for Belron US. "SuperAgent and ReporterAnalyzer have been valuable as we deploy technologies such as VoIP over our MPLS network. For example, we can track our current and historical bandwidth usage via ReporterAnalyzer's NetFlow reports, which helps us forecast our future MPLS bandwidth needs accurately."

With NetQoS SuperAgent, Belron US can see how well the network infrastructure is delivering applications to end-users across the organization. SuperAgent continually measures and analyzes response times for all TCP-based transactions and compares the response times against the baselines it calculates for normal application performance. If a response time deviates from normal, SuperAgent pinpoints the delay to the network, server, or application and launches automatic investigations into the problem, enabling rapid troubleshooting. Belron US also depends on SuperAgent to track its internal application service-level agreements.

NetQoS ReporterAnalyzer shows Belron US how application traffic is impacting network performance by reporting on the composition of traffic on every link. ReporterAnalyzer captures a rich set of traffic statistics from Cisco(R) IOS(R) NetFlow routers and switches to identify which applications and users are consuming bandwidth, and when. ReporterAnalyzer reports on 100 percent of flow traffic for the entire network, providing real-time visibility as well as one year of enterprise-wide data for troubleshooting and capacity planning.

NetQoS SuperAgent and NetQoS ReporterAnalyzer are modules of the NetQoS Performance Center, a Web-based management portal that integrates data from NetQoS products in customized views to help enterprises be more effective in capacity planning, troubleshooting, and service-level management. For more information about NetQoS SuperAgent, NetQoS ReporterAnalyzer, and the entire NetQoS product line, visit http://www.netqos.com/solutions/NPC.

About Belron US

Belron US, a subsidiary of Belron S.A., is a multi-faceted automotive glass and claims management service organization based in Columbus, Ohio. The company is composed of three major business operations that include automotive glass fulfillment services, operating under the trade names Auto Glass Specialists(TM), Elite Auto Glass(TM), Glaspro(TM), Safelite(R) AutoGlass and Windshield Pros(TM); windshield manufacturing; and fleet and insurance claims management services. The company employs more than 7,000 people throughout the United States.

About NetQoS Inc.

NetQoS software and services help service providers, government agencies, and large enterprises - including half of the Fortune 100 - improve the delivery of applications over wide area networks by enabling them to monitor application service levels, troubleshoot problems quickly, and plan for change. Representative NetQoS customers include Chevron, Lockheed Martin, American Express, Hilton Hotels, Siemens, Boeing, Deutsche Telekom, NASA, and Barclays Global Investors. Headquartered in Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C., and regional sales offices in London and Singapore. For more information, visit http://www.netqos.com or call 877-835-9575.

NetQoS and SuperAgent are registered trademarks, and ReporterAnalyzer is a trademark of NetQoS Inc. All other trade names, trademarks, and registered trademarks are the property of their respective owners.

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Chandra Hosek
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