“Our Customer Success functions continue to differentiate OEC from other software providers in the automotive technology space,” said Ron Coill, OEC President and Chief Operating Officer, North America.
CLEVELAND (PRWEB) January 09, 2019
OEConnection LLC (OEC), a leading technology employer in Northeast Ohio, has been certified as a Center of Excellence by BenchmarkPortal for a remarkable eleventh year in a row. The Center of Excellence Award recognizes quality and cost-efficiency of contact centers throughout North America by evaluating their key metrics against industry peers.
Based on objective and quantitative metrics which are audited and validated by researchers from BenchmarkPortal, the Center of Excellence designation is awarded to customer service call centers that rank in the top ten percent of call centers surveyed. It is a unique certification because it is attained strictly “by the numbers.”
“Our Customer Success functions continue to differentiate OEC from other software providers in the automotive technology space,” said Ron Coill, OEC President and Chief Operating Officer, North America. “For eleven years, we have been able to proudly say that our customer support team is among the best in the nation.”
“I could not be more proud of the customer support team,” said John Haluch, OEC Director, Customer Success. “The fact that we have been a Center of Excellence for over a decade is a true testament to the dedication of the team, and proves our commitment to providing our customers with an excellent experience, no matter if they reach us through phone, email, chat or access our Support Center.”
“Contact centers that achieve certification are remarkable in their ability to balance a commitment to service excellence with cost-effective service strategies,” noted Bruce Belfiore, CEO of BenchmarkPortal. “We applaud their commitment to superior customer service.”
BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. Contact centers wishing to obtain the Center of Excellence certification are held to a rigorous process that measures their data against a database of performance metrics from thousands of companies throughout North America.
OEConnection (OEC) is the leading automotive technology provider for OEM distribution networks, enabling automakers and dealerships around the world to deliver parts and service information quickly and accurately into the hands of repairers in collision, fleet, mechanical and retail segments, as well as their own service lanes, through a suite of parts cataloging, supply chain, pricing, ecommerce, service and business intelligence solutions. OEC serves nearly 50 international auto brands and fleet companies, and more than 150,000 dealership and repair customers worldwide. OEC is headquartered in the greater Cleveland area at 4205 Highlander Parkway, Richfield, Ohio, USA, 44286. Additional information is available at http://www.oeconnection.com or by emailing Kathy Jambor at Kathy.Jambor(at)OEConnection(dot)com.
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their call centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Please follow the link to discover what the steps to certification are and how they will improve your center’s performance. http://www.benchmarkportal.com/contact-center-certification.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit http://www.BenchmarkPortal.com.