Colombia Shines as a Leading Outsourcing Destination, Global Outsourcing Information CEO Victoria Prussen Spears Tells NEA Audience

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BPO and IT outsourcing to Colombia is growing, says new article that examines the top reasons the world is doing business in Colombia.

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A South American Jewel, Colombia Shines as a Leading Outsourcing Destination

Colombia is a dynamic and desirable country for BPO and IT development, and worthy of serious consideration for companies thinking of investing abroad.

Victoria Prussen Spears, co-founder and chief executive officer of Global Outsourcing Information Inc., a New York-based company that specializes in research and publishing about global outsourcing destinations, believes that there are numerous reasons outsourcing to Colombia is growing rapidly and that Colombia is fast becoming a leading outsourcing destination.

As Ms. Spears explains in her article, “A South American Jewel, Colombia Shines as a
Leading Outsourcing Destination,” which is published in the current issue of the newsletter of the Nearshore Executive Alliance, Colombia is a magnet for FDI, with a dynamic industry dedicated to nurturing business growth, a young and increasingly educated workforce, growing information technology (“IT”), business process outsourcing (“BPO”), and knowledge process outsourcing (“KPO”) industries, a new spirit of entrepreneurialism, numerous multinational companies in residence, a business-friendly environment, seven thriving major metropolitan areas, and the support of the international business community. As a result, Ms. Spears says, “It is no wonder that Colombia is fast becoming a leader in the region.”

As Ms. Spears points out, Colombia’s national investment promotion agency (Proexport Colombia), regional agencies (e.g. Pro Barranquilla and Invest in Bogotá), and business associations (e.g. National Business Association of Colombia (“ANDI”) and The Colombian Association of BPO Contact Centers) have been working directly with investors considering Colombia and businesses already in residence, “and are taking needed steps to let the world know all Colombia has to offer.” In addition, Ms. Spears writes, “the government offers investment incentives, free trade zones, and provides support services for businesses setting up shop in Colombia.” These efforts are paying off in the growth of outsourcing to Colombia, according to Ms. Spears.

In her article, Ms. Spears also points out that 84,000 jobs were created in 2011 in BPO basic voice (call operations centers and contact centers), according to the Colombian Association of BPO Contact Centers, and that, with government support and training grants, “the industry is gearing up to diversify further into the BPO and KPO markets, offering value added services across a variety of platforms.”

“Similarly impressive,” Ms. Spears says, “is the IT sector.” As Ms. Spears observes, Proexport Colombia has reported that Colombia’s IT market is growing at twice the rate of the rest of Latin America, and that it is third in Latin America in terms of IT sales, which totaled US$6.118 million in 2011. She also points out that, over the past five years, as noted by Proexport Colombia, “the software industry in Colombia has grown 230 percent, and the hardware industry has grown more than 190 percent.” That rate of growth, Ms. Spears says, “is nothing short of phenomenal.”

Nearshore Executive Alliance Executive Director Rebeca Hassan says that in her “comprehensive” article, Ms. Spears “provides seven good reasons that demonstrate why outsourcing to Colombia is growing.” Ms. Hassan adds that Ms. Spears’ article explains “why Colombia is a desirable country for IT and BPO development and why it should be on the list of any companies looking to invest abroad.”

Ms. Spears concludes that “there are so many reasons companies should consider IT and BPO outsourcing to Colombia that the country is on our list for a future comprehensive
Outsourcing Destinations Guide.”

Read the article here: “A South American Jewel, Colombia Shines as a Leading Outsourcing Destination”

Global Outsourcing Information, a publishing company headquartered in New York, and member of the Nearshore Executive Alliance, writes and publishes Destination Guides containing the most up-to-date, reliable, highly researched, analytical, and comprehensive nearshoring and outsourcing destinations information available anywhere. Global Outsourcing Information’s new book, Outsourcing Destinations: Mexico 2013, is the first in a series of Destination Guides planned by the company.

Ms. Spears is available to editors and writers as a source about outsourcing to Mexico, Colombia, and other Latin American countries. A digital copy of Outsourcing Destinations: Mexico 2013 is available at no cost to journalists. For more information, visit, e-mail info(at)globaloutsourcinginfo(dot)com or call 315.636.4272.

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