There has often been a disconnect between what salespeople and managers accomplish on phone calls and how that information is documented, stored, and tracked.
Tempe, AZ (PRWEB) March 28, 2013
Teleco of Phoenix, Arizona-based business phone and IT company, installs new integrated phone and CRM platform for Enterprise Consulting Solutions, Inc.
“There has often been a disconnect between what salespeople and managers accomplish on phone calls and how that information is documented, stored, and tracked,” said Mike Lindsley, Co-Founder of Teleco. Teleco solved this common issue recently by installing a new Shoretel Phone system that integrated perfectly with the CRM platform that ECS relied on for customer management, reporting, and forecasting in January of 2013.
Out of the box ShoreTel has an interface that connects phone systems to complex CRM systems such as SalesForce, Microsoft Dynamics, NetSuite, ACT, and more. The system allows users to dial out of directly from a contact or record from within the CRM, and it also documents the call time, length, and other key indicators. Further, the system reads the incoming caller ID of a sales or customer service call, queries the CRM database to match the phone number with a customer record, and then instantly triggers a screen pop-up that has all of the customer details, purchase history, notes, etc.
“Our company can integrate a ShoreTel phone system with CRM software commonly found in car dealerships, recruiting firms, insurance agencies, government agencies, medical practices, law firms, answering services, and many others. It is truly the strength of the ShoreTel platform and it’s flexibility that gives our company the ability to enhance productivity, time savings, customer service, reporting, accountability, and profits for local Arizona businesses,” claimed Lindsley.
Teleco of Phoenix has a proven track record of success because of the systems and processes that they have implemented within the company. Representatives spend time in the field with customers, setting up programming in advance of the installation of ShoreTel networks. With a solid game plan tailored to meet the needs of every client, Teleco delivers a smooth installation, drastically reducing and often eliminating downtime during the crossover from an existing system to a new one.
Learn more about them at http://www.telecophx.com.