RCCH Healthcare Partners Implemented Connance’s Intelligent Denial and Underpayment Analytics and Agency Management

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Large health system optimizes and standardizes revenue cycle with predictive analytics and intelligent management solutions

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“Connance’s solutions have enabled us to more effectively automate and standardize our processes, so that each of our facilities is able to work more effectively and deliver better patient experiences.” - Jane Motes, Vice President of Revenue Cycle, RCCH Healthcare Partners

Connance, a healthcare leader in predictive analytics to personalize the financial experience, today announced a successful implementation of its Denial and Underpayment Analytic and Agency Manager solution at RCCH Healthcare Partners (RCCH). These industry leading solutions optimize the revenue cycle through standardization and intelligent management of outsourced vendors and denial follow up.

“Similar to many health systems, we are constantly working to more effectively deal with claim denials and outsourced operations. These are major portions of our cash flow and operating cost,” said Jane Motes, vice president of Revenue Cycle, RCCH Healthcare Partners. “Connance’s solutions have enabled us to more effectively automate and standardize our processes, so that each of our facilities is able to work more effectively and deliver better patient experiences.”

The Connance Denial and Underpayment Analytic uses proprietary predictive analytics and reporting to help providers:

  • Eliminate unnecessary touches by identifying low value denials and underpayments
  • Boost recovery performance by prioritizing claims with predicted value
  • Understand the reasons behind claim denials to prevent future denials

The analytics and intelligence allow for exception-based and prioritized workflows that are designed to reduce low value manual touches and drive the high value accounts to the right collectors at the right time.

Connance Agency Manager provides visibility and control into outsourced collection agency operations, increasing collections by 10 to 15 percent and reducing inventory reconciliation issues that often lead to patient satisfaction issues. This technology solution allows for comparable reporting on the performance of the entire agency portfolio, invoice verification for accurate commissions, an intelligent worklist to boost efficiency and an audit of all account communications.

“RCCH has been a great partner with Connance and we are excited to see our solutions roll out through the system,” said Steve Levin, chief executive officer, Connance. “Applying technology and data so that local facilities across the country can work more effectively in servicing their communities is really exciting. Among Connance’s clients are large networks and small standalone operations, with operations in major cities as well as rural communities.”

To learn more about the Connance Denial and Underpayment Analytic and Agency Manager solutions, visit our website.

About RCCH Healthcare Partners
RCCH HealthCare Partners works with communities to build strong regional healthcare systems that are known for quality patient care. Based in Brentwood, Tennessee, RCCH HealthCare Partners operates 16 regional health systems in 12 states. RCCH HealthCare Partners has more than 14,000 employees and 2,000 affiliated physicians and mid-level providers. For more information, visit http://www.RCCHHealth.com.

About Connance, Inc.
Connance is the healthcare industry’s leading provider of predictive analytics solutions that personalize the financial and clinical experience for patients. Transforming the revenue cycle and value-based care delivery, Connance leverages data science, integrated to workflow to drive enhanced performance. Connance delivers Patient Pay Optimization, Reimbursement Optimization and Value-Based Risk solutions that combine Connance data, hospital data and consumer data to stratify patients based on social determinants to predict behavior and provide actionable insights to improve net income and patient outcomes. Connance solutions connect more than 500 hospitals, thousands of physician practices and other clinical locations and more than 80 collection agencies nationwide creating the largest research database of its kind. For more information, call (781) 577-5000 or visit our website.

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Nicole Hess
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