eCornell Selects Resolution Systems Inc. to Deliver Strategic Sales Consulting Services to Corporate Sales Team

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eCornell, a wholly owned subsidiary of Cornell University, has decided to expand its relationship with Resolutions Systems based on a near doubling of its Retail revenues. The benchmarking and assessments, sales training and follow-up coaching that Resolution Systems provides are credited with the improved results.

Resolution Systems has become a trusted partner to our business. They’ve helped us build a powerful continuous learning model focused on individual improvement and on transitioning concepts into action.

Today Resolution Systems Inc. announced it has been selected to provide strategic sales consulting services to the Corporate sales team at eCornell, a wholly owned subsidiary of Cornell University.

eCornell provides online learning for professional and executive development to more than 30,000 students annually in nearly 200 countries. The company’s Corporate team represents the organization to business clients around the globe.

Resolution Systems is providing the eCornell team with:

  •     benchmarking and assessments to guide hiring and development
  •     training focused on consistent, repeatable selling processes
  •     follow-up coaching to reinforce classroom training under real-world conditions

The new contract expands on an existing relationship. Resolution Systems has previously consulted with eCornell’s Retail sales team – a group of enrollment counselors who sell courses to individual students. After assessments, training and coaching in the Resolution Systems IMPACT Selling® system, the team grew retail revenues by 86% year-over-year.

Based on the success of the program in onboarding new sales team members, eCornell has been named a finalist in the “Sales Training/Coaching Program of the Year” category in the 2011 Stevie Awards for Sales and Customer Service. The program has been responsible for helping new sales employees achieve their goals 41 percent faster and maintain their results more consistently over time.

“Resolution Systems has become a trusted partner to our business,” says Maureen Updike, VP of Human Resources, Student Services and Retail Sales for eCornell. “They’ve helped us build a powerful continuous learning model focused on individual improvement and on transitioning concepts into action. We’ve watched our team members take what they’ve learned in the classroom and on coaching calls and immediately begin to apply it in the field – improving our close rates and impacting our revenue.”

Barrett Riddleberger, founder of Resolution Systems and author of Blueprint of a Sales Champion: How to Recruit, Refine and Retain Top Sales Performers, says eCornell is taking a smart approach to development.

“Too often companies want a quick fix,” he said. “But eCornell has taken a true ‘best practices’ approach to developing its salespeople and the managers who lead them. By focusing on smart hiring, effective training and extensive follow-up, they are building a sustainable model that can deliver significant returns for years to come.”

About eCornell

eCornell, a wholly-owned subsidiary of Cornell University, provides many of the world’s leading organizations with online professional and executive development in the areas of leadership and management development, human resources, financial management and hospitality management. eCornell’s proven course development model and asynchronous instructor-led course delivery provide for engaging, rigorous and interactive learning. The company has delivered over 120,000 courses to more than 36,000 students in almost 200 countries. For more information visit

About Resolution Systems

Resolution Systems Inc. is a strategic sales consulting firm that helps businesses achieve breakthrough results. The company works with a broad range of clients – from small and mid-sized organizations in highly competitive markets to multibillion dollar corporations that are leaders in their field. Resolution Systems takes a client-focused, research-based approach to its work – offering job assessments, high-impact training sessions, coaching and reinforcement, and consulting services to guide companies through significant organizational decisions. For more information on Resolution Systems, visit

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Linda Edgerton

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