Digital Fuel Showcases Predefined Service Level Management for Service Desks at Help Desk Institute Annual Conference

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Solves service level reporting demands of service desk and support managers with out of the box service level management.

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Digital Fuel®, the leader in IT Service Management (ITSM) solutions, today announced that it will be showcasing its leading Service Level Management (SLM) solutions at the 2008 HDI Service Management Conference & Expo October 15-17 in Miami, Florida. Digital Fuel will be demonstrating its award-winning ServiceFlow solution, as well as showcasing its newly released Pre-defined Service Level Management solution for Service Desks.    

Service Desk Managers and Support Managers are often overwhelmed with reporting demands from customers, operations, sales, executives and many others requesting a variety of very important reports. This topic is clearly one that resonates with organizations with Service Desks as demonstrated by Digital Fuel's recent webinar with the Help Desk Institute that attracted over 500 participants. Digital Fuel's ServiceFlow Service Level Management solution is currently being leveraged to augment existing Service Desk solutions by many leading service organizations including BT, Cisco, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, Sprint, Telus and many others to automate service level reporting with amazing flexibility and speed.

Digital Fuel's Pre-defined Service Level Management offering for Service Desks also allows companies to enhance their Service Desk instantly, right out of the box as a hosted, fully managed solution that contains pre-defined reports, dashboards, service level objectives (SLOs), data interfaces and best practices for running IT services in a customer-centric way.

Digital Fuel is currently offering a free trial of its Pre-Defined ITIL v3 based Service Level Reporting solution for Service Desks. The out of the box solution plugs directly into existing Service Desks and jumpstarts measurement of Service Desk performance levels immediately, allowing Service Desk managers to:

  •     Manage and report on Service Level Agreements and operational service levels;
  •     Eliminate laborious and time-consuming report and dashboard development;
  •     Automate creation and distribution of daily, weekly, monthly, quarterly and yearly reports and booklets;
  •     Measure and assess service performance across various business dimensions: customer base, different business units, geographies, products and services;
  •     Automatically drill down to identify root cause and business impact;
  •     Easily identify trends and correlations as well as perform forecasts.

To learn more about Digital Fuel and its ServiceFlow software solutions, visit the Digital Fuel website at and sign up for a free trial of the Pre-defined Service Level Management solution for Service Desk here.

About Digital Fuel:
Digital Fuel Technologies, Inc., is the leading provider of Service Catalog, Service Level Management (SLM) and Service Financial Management software solutions for IT, Communications, HR, F&A in enterprises and commercial service providers. The company's ServiceFlow business software applications manage billions in Telco, IT and other business services at companies and governments around the world such as British Telecom, Cisco, Computacenter, CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Sprint, Steria, Telefonica, Telus, WiPro and many others. Digital Fuel is headquartered in San Mateo, California, USA, with offices across North America and Europe. Learn more at

Media Contact:
Jesse Odell
+1 (415) 625-8555
mailto:fuel @


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Jesse Odell
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