No More Hiring “Hunches”: Furstperson Smartguide™ Brings Objectivity to the Job Interview

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New Tool Uses Data-Driven Process to Structure and Score Interviews, Increasing the Accuracy and Validity of the Hiring Process

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SmartGuide leverages its extensive library of competencies and data analytics to provide recruiters with tailored questions, a structured format and consistent scoring that helps take the guess-work out of hiring.

FurstPerson, a Chicago based provider of talent assessment solutions, today announced availability of FurstPerson SmartGuide, an interview tool that leverages data and analytics to significantly improve interview outcomes. SmartGuide brings both innovation and standardization to the job interview process. It enables hiring managers and recruiters to easily create and score structured interviews that measure job competency, while leveraging “smart” technology to deliver on-the-fly interview questions, based on candidate responses to assessment questions. The result is a research-driven interview process which improves the quality of hire. See Infographic here.

The Data-Driven Interview
FurstPerson SmartGuide dramatically improves hiring outcomes by instilling structure and logic to the interview process. The company’s research team has analyzed thousands of hiring decisions to determine which characteristics, behaviors and abilities make new hires successful. Based on these findings, SmartGuide generates interview questions that map to job competencies. In addition, FurstPerson’s is the only solution to use “smart” interview technology to generate real-time interview questions based on candidate answers in the assessment process.

“Human resource managers have been burned too often by the subjective interview, where gut intuitions proved wrong, and the candidate hired turned out to be a poor fit,” said Jeff Furst, CEO of FurstPerson. “SmartGuide leverages its extensive library of competencies and data analytics to provide recruiters with tailored questions, a structured format and consistent scoring that helps take the guess-work out of hiring.”

The Benefits of Standardization
SmartGuide creates standards within the interview that both reduce differences between interviewers and increase predictability of new hire performance. The guide can create one hiring model with multiple forms, so that individual hiring managers can ask different interview questions linked to the same competency models. The structured interview questions, combined with FurstPerson’s analytics insights and a weighted scoring system, more accurately predict candidate success, while also showcasing which interviewers need coaching or interview training based on the interview rater reliability tool.

For HR directors, SmartGuide is easy to use, and easy to deliver. FurstPerson offers formats for both live interviews and automated interviews. For example, candidates can take part in a “self-service” interview process, wherein they record their interviews via their phone, and recruiters are able to listen to, score and advance the candidate via their computer, tablet or smartphone at their convenience.

SmartGuide can be purchased as a standalone product that is plugged into an existing hiring process or as a module that is part of FurstPerson’s existing assessment toolkit. For more information visit SmartGuide: Interview Guide Technology.

About FurstPerson
FurstPerson marries innovative assessment content, leading software and expert, high touch consultants to help human resource and operations executives create flexible and customized talent assessment solutions. The company’s closed-loop analytics optimize the hiring process, ensuring that customers’ pre-hire processes remain in lockstep with their ongoing business needs. For 15 years, FurstPerson’s cloud-based software has been helping clients deliver superior customer service, sales and support for competitive and financial advantage. For more information, visit

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