We believe we will provide the best price-performance call center suite in the industry. This new solution has the power to address the needs of call centers worldwide; by creating powerful real time standards and customizable reporting.
Miramar, Florida (PRWEB) March 28, 2013
TelOnline today announced an agreement with QueueMetrics, division of Loway, to distribute QueueMetrics Call Center Monitor solutions. The agreement enables TelOnline, a leader in tailored telecommunications solutions, to offer the QueueMetrics products in the United States and Latin America, delivering to call-centers an advanced software solution that measures its targets, conversion rates and agent activity.
TelOnline is a leading provider of telecommunications solutions, creating opportunities for companies to integrate multiple telecommunications products and services. The call center monitor solution offered is a highly scalable monitoring and reporting suite that is customizable for every call center company size and budget worldwide. It offers:
- Support for unlimited agents, queues and campaigns
- Control of clusters of Asterisk servers
- Compatibility with Asterisk versions and configurations, Trixbox, Elastix and FreePBX
- Computing of over 150 metrics for calls, traffic, sessions
- Single and Multiple reporting for queues/campaigns
- Weekly activity breakdown in days, hours
- Measurement of business targets against SLAs
- Detailed real-time activity reporting with definable alarms, and much more.
“With this new partnership, we believe we will provide the best price-performance call center suite in the industry. This new solution has the power to address the needs of call centers worldwide; by creating powerful real time standards and customizable reporting,” stated TelOnline’s President Juan Carlos Castañeda.
QueueMetrics is designed and developed by Loway, an established Swiss company that is very well known within the telephony and call center arena worldwide. QueueMetrics, which is an industry-standard comprehensive monitoring and reporting software suite for call centers based on the Asterisk PBX, is now available directly as an Elastix add-on. QueueMetrics is also complemented by the WombatDialer, which is an advanced modern dialer tool that allows easy deployment of outbound campaigns and telecasting. If you would like further information about QueueMetrics and/or WombatDialer, please call +41 (91) 630-9765, or visit http://www.queuemetrics.com.
TelOnline is a company that offers and consults specialized solutions in telephony. The tailored solutions include VoIP telephony, IP-PBX, call centers, automatic dialers, call recording systems, cloud telephony services, embedded software development for telephony and integration, video conference and more. TelOnline is a selected partner of Digium, Asterisk makers, Oaisys, as well as numerous strategic business partner alliances within the industry. TelOnline is committed to providing the best products and services to markets in the United States, Caribbean and Latin America. Our team is highly experienced in commercial, development and support engineers. If you would like more information about TelOnline, please visit http://www.Telonline.com or call USA +1(954)894-6181 or call international +57(1)325-9832.