For the past two years, Voxeo has been uniquely positioned in the hosted IVR market as the only vendor providing 100% guaranteed uptime
New York, NY (PRWEB) August 20, 2007
Today at the SpeechTEK 2007 conference, Voxeo Corporation, a leading global provider of premise and hosted Interactive Voice Response (IVR) systems, announced the successful deployment of significant new IVR hosting facilities and capabilities.
Hosting Capacity Growth
Voxeo opened a new state-of-the-art hosting center in Las Vegas, while also significantly upgrading its facilities in Atlanta, Orlando, and Slough, United Kingdom. During the expansion Voxeo upgraded over $4M in equipment to new, high-performance, low-voltage solutions from Cisco and Rackable Systems. The investment supports significant new IVR hosting business won by Voxeo over the last six months, including a single customer order of 15,000 ports, or phone lines.
With its recent expansion Voxeo is both the most modern and one of the largest IVR hosting providers in the world. Voxeo's Evolution IVR hosting leverages Prophecy, the company's advanced telephony application platform. Prophecy is built entirely on IETF and W3C standards including SIP, CCXML and VoiceXML and is also sold as customer-premise IVR platform.
As of August 1, 2007, Voxeo hosts over 45,000 telephony platform ports for its customers. In North America, Voxeo's patented Evolution network seamlessly load-balances calls across three geographically redundant U.S. hosting sites. Voxeo's triple site redundancy provides unequaled scalability and reliability. Independently, each Evolution site can handle half of Voxeo's peak call volume.
Together, the three sites can handle 150% of peak call volume, providing significant excess capacity for customer growth. In the unlikely event of a complete site outage Evolution's two remaining sites easily handle 100% of peak call volume. Voxeo's triple site redundancy, 150% capacity, and resulting 100% uptime service level guarantee are unmatched in the IVR industry.
"For the past two years, Voxeo has been uniquely positioned in the hosted IVR market as the only vendor providing 100% guaranteed uptime," said Daniel Hong, Lead Analyst of Customer Interaction Technologies at Datamonitor. "By increasing its scale assets Voxeo has amplified its hosted IVR offering and ongoing commitment to reliability for its clients."
Worldwide Presence and Connectivity
To further increase call capacity and ensure reliability worldwide, Voxeo has expanded Evolution network connectivity from five voice carriers to fifteen, including AT&T, British Telecom, iBasis, Level 3, Global Crossing, Qwest, Verizon/MCI , VSNL/Teleglobe and XO. These voice carriers bring on-demand local and toll-free number availability in more than forty countries to Voxeo's IVR hosting customers.
Voxeo has also expanded Evolution voice recognition capabilities to eleven languages and dialects, including English, French, German, Spanish, Italian, and Arabic, among others. The new voice carriers and recognition capabilities make Voxeo the leading choice for companies requiring hosted IVR in multiple countries and languages. Voxeo will further expand its worldwide presence later this year with the opening of a second E.U. hosting facility.
Over the last year Voxeo has added more than 100 customers, including one of the largest financial services firms, a nationwide U.S. utility management company, a major record label and several leading companies in the healthcare and government sectors. As the leading supplier of white-label IVR technology Voxeo also discretely supports hundreds of customers and partners who prefer not to identify their telephony platform supplier. Today over 50,000 voice applications run on Voxeo platforms.
Voxeo Corporation makes telephony applications as easy to deploy as web applications. Voxeo offers hosted VoIP and IVR services, premise VoIP and IVR systems and maintains one of the most active voice application customer and developer portals in the world. With over $40 million invested in IP and XML technologies and infrastructure, Voxeo serves customers ranging from small startups to the Fortune 500 who value speed and simplicity where complexity once reigned. For more information visit http://www.voxeo.com or call +1 (407) 418-1800 in the US or +44 (0) 20 7887 6085 in the UK and Europe.
Megan Dyer Maxwell