When patients are stuck in their homes without power, they need to know which oxygen tanks to use first. With CareTouch’s help we were able to inform them and make sure their portable tanks were filled ahead of time.
(PRWEB) February 05, 2015
CareTouch Communications, Inc. announced that patients affected by January’s northeastern blizzard received outreach calls in advance of the storm forecasted in their area. People who needed to replenish their oxygen supplies received immediate assistance through actions initiated by Absolute Respiratory Care and implemented by CareTouch.
The January 2015 nor’easter, also known as the Blizzard of 2015, disrupted transportation with snow emergencies declared in six states, and travel bans in many states including Rhode Island, where Absolute Respiratory Care is based. During the weekend prior to the forecasted storm, the company contacted CareTouch to initiate emergency outreach efforts to patients who might need oxygen and wouldn’t be able to travel. CareTouch quickly put a call program together and reached out to about 800 people to identify their need for oxygen. The call included best practices content, incorporating information on which tanks to use first in the event of a power outage.
“Utilizing CareTouch’s call service was the only way we could reach our patients fast and efficiently,” said Jayne Matoian, owner of Absolute Respiratory Care. “When patients are stuck in their homes without power, they need to know which oxygen tanks to use first. Some of our customers didn’t even know the storm was coming. With CareTouch’s help we were able to inform them, and make sure their portable tanks were filled ahead of time. Without oxygen, their health could have been negatively affected. We were able to take action before the storm hit to ensure that everyone was prepared.”
“Responding to patient needs is one thing, but anticipating their needs puts Absolute Respiratory Care on a completely different level,” commented Matthew Dolph, CEO of CareTouch. “We were happy to get the call over the weekend and help execute the program quickly on their behalf.”
If you are interested in learning more about how CareTouch reaches out to patients, contact them to schedule a live demo by visiting http://www.caretouch.com/demo.
About CareTouch
CareTouch Communications, Inc. (http://www.caretouch.com) is a leader in patient engagement, partnering with healthcare providers to improve people’s health. The company merges technology with a live, multi-lingual call staff, enabling providers to maintain consistent communication with patients who require replenishment of medical equipment and supplies. The company is headquartered in Westminster, Colorado.
About Absolute Respiratory Care
Absolute Respiratory Care, Inc. was formed in 2005 to provide patients with the caring, hands-on attention of experienced, skilled and compassionate therapists while providing physicians the assurance that their patients’ needs are met in a timely and efficient manner. As Licensed Respiratory Therapists themselves, owner-operators Jayne Matoian and Rick Clark believe that close and compassionate patient care is essential, and understand the needs of patients who are receiving home respiratory care. Visit their website at http://www.absoluterespiratorycare.com.