National Association of Mortgage Field Services Announces New Officers and Board Members

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The National Association of Mortgage Field Services is pleased to announce that new members have been elected to its Officers and Board of Directors. By engaging new leaders, NAMFS continues to promote the mortgage field service industry and support positive change for all involved.

The staff, members and current board of the National Association of Mortgage Field Services (NAMFS) are happy to welcome new officers and six new board members for 2013-2015. New Board Members were officially seated on Saturday, September 7, 2013 during the closing session of the annual NAMFS conference. By engaging new leaders, NAMFS continues to promote the mortgage field service industry and support positive change for all involved.

New Officers include:

President: Adam Miles, owner of Miles Preservation in Southern California, has over 15 years of property preservation experience. He began his career in preservation in 1995 and in 1997, he formed Miles Preservation, LLC. As Miles Preservation continued to do excellent work, more clients and contractors were added, and over the years what started as a “one-man shop” has turned into a thriving, premier regional preservation company recognized nationwide in the industry. Miles Preservation currently services five national clients in four western states with the help of over 180 preservation contractors and 15 office staff. Adam and his wife, Irene, reside in Temecula, CA and have five children.

Vice-President: Chuck Sockol is Vice President of Vendor Relations at ASONS Property Preservation and Construction Services. Chuck has specialized in field operations and vendor management for over 16 years. He has extensive and diverse experience in the sourcing, training, deployment, coaching, and performance management of field service personnel in a variety of service venues including the mortgage and automotive financial services industries. He has developed and deployed vendor networks to implement field service programs including: data collection; inspection; audit; and preservation, maintenance, and construction services.

Treasurer: Paul Magaha is the Assistant Vice President for Industry Relations for LPS Field Services and LPS Asset Management Solutions. Paul’s responsibilities include industry outreach to the major insurers and investors; overseeing local and state legislative and administrative relations and collection and distribution of industry guideline, regulation and legislative changes. Paul has over twenty years of mortgage servicing and servicing related management experience including positions in foreclosures, property preservation, vendor management, risk management and industry relations. In addition Paul previously served as President of NAMFS from 2005-2007, as NAMFS Board Member from 2009-2010, and has served as a panelist at many industry events. Paul holds both a B.A and an M.A. degree from Syracuse University.

Secretary: Heather Berghorst is Co-Owner and President of Berghorst Enterprises in Holland, Michigan. She began her career in the quality assurance field for the processed food industry and then moved into marketing and management within the furniture industry. In 2001, Heather entered the mortgage field services industry. Her responsibilities for the company include finance, operations and business development.

Tyler Danalds currently serves as Managing Director for Precision Field Services, a regional mortgage field service provider, overseeing operations for various service offerings, including property preservation, REO field services, insurance and hazard claim repairs, and property rehab. Prior to accepting this role, Tyler served in senior management positions in both regional and national mortgage field services capacities, as well as owning and managing his own business for six years. Prior to his career in field service industry, he served in management and training positions within the international supply chain logistics industry, specializing in ocean and air imports. Tyler received his B.A. in Psychology from Drury University and is an active member of the Mortgage Bankers Association (MBA), National Association of Residential Property Managers (NARPM), and REOMAC organizations.

Charlie Nelson and his wife Anne purchased Midwest Metro in 2008, following over thirty years of business management experience as an Area Manager for a multi-national company, Director of Franchise Operations for an international corporation, and with his wife as an owner of successful, award winning franchise operations. Serving as Vice President of Midwest Metro and member of NAMFS since 2008, he is committed to performance with integrity. Charlie is a graduate of Purdue University.

Suzanne Phillips has been in the field services industry for over 14 years. She started as a small "mom and pop" operation working long days and nights. In 2009 she formed So Cal Inspectors, Inc. Through the years her monthly volume of inspections has ranged from a couple hundred per month to over 70,000. She credits her success to working hands on with inspectors and clients as her business grew. As the volume declines and the regulations change she recognizes that things will get tougher. She still retains the zeal for the industry despite the challenges. Her goal is to improve the quality of all the services provided and embraces the use of technology to do this. She believes NAMFS gives all members a platform to connect and have a voice that can improve each ones business and lead to important industry changes.

Nickie Bigenho is Vice President of Compliance for Mortgage Contracting Services, a nationwide provider of property preservation, inspections and REO property maintenance to the financial services industry. Her responsibilities include oversight of the compliance, quality assurance, training, bio-hazard solution, risk, and resolution processes. Prior to joining MCS, Bigenho worked for Bank of America (formerly known as Countrywide Home Loans) for nearly 15 years, where she was responsible for the release of lien, payoff, cash management, foreclosure and compliance processes. Bigenho worked for HomeFed Bank as branch manager with responsibilities including loan origination, deposit retention and sales development prior to joining Countrywide Home Loans. She is an active member of the MBA claims working group subcommittee and the MBA planning committee. Bigenho earned a Bachelor of Arts degree from the University of California, Santa Barbara.

Ben Windust is Managing Director of LPS Field Services. Windust has overall responsibility for the field services business including operations, technology, client services, industry relations and risk management. Windust joined LPS in January 2012 from Wells Fargo where he held several senior leadership roles during his nearly fourteen years with the company including cash management, customer service, risk management and default servicing. Prior to joining Wells Fargo, Windust was director of operations at EDS for the manufacturing and retail division. His division responsibilities included operational deliveries such as client services, direct system support, customer service, mail processing and data entry with the overall goal of improving client satisfaction and business performance. Windust attended the University of Northern Iowa where he received his bachelor's degree in business management with an emphasis in business administration.

Dave Dolan is COO of ZVN Properties Inc. Dave is a 25 year industry veteran and is responsible for setting and delivering company revenue objectives and operation efficiency. Dave has dedicated his career to improving the processes that help shape the customer experience within the mortgage industry. Dave’s insight and commitment has helped transform companies and continues to be recognized by associations and corporations throughout the industry.

Matt Zoldowski is co-owner of Property Pres Wizard. Matt started in the field services industry covering Ohio and Michigan. He and his partners developed PPW to meet the needs of their growing business. As PPW grew, they had to make a decision. In January of 2011, they closed their contracting business so they could devote all their time and energy to PPW. Matt uses his knowledge gained from his own experiences, and the experiences of others, to help his clients run better, more profitable companies.

Mike MacCaull, COO of BargainLocks, has been in the property preservation industry for over 10 years. Directing BargainLocks, which started in a small garage, he has built the company into a national supplier for the field service industry, recently opening a distribution center in Nevada to better serve BargainLocks customers in the Western part of the country.
Mike has created and fostered a corporate culture at BargainLocks that encourages growth, finding and implementing new technologies and analyzing future markets.

These individuals are joining a wonderful team of professionals who are working hard, along with its members, to provide information, education, communication and advocacy regarding the industry.

Previously Elected NAMFS Board Members include:

Deanna Alfredo, Owner of Property Maintenance, Inc.

Kris Katoa, VP of Client Relations/Vendor Management at Carrington Home Solutions.

Joel McCall, President and founder of McCall Field Services Inc.

The National Association of Mortgage Field Services, Inc. (NAMFS) is the premier trade association for the mortgage field service industry. We are dedicated to working with all entities of the industry from the Government Agencies and investors that set policy to the contractors and inspectors that perform the work.

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Eric Miller, Executive Director

Barry Moylan
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