VA Property Management Company Uses New Technology to Enhance Customer Service

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Real Property Management Pros - Virginia's premier property management company - makes technology a core feature of servicing clients.

Property Management in Northern VA
By providing a great user experience early on, it sets the stage for a great working relationship...

The top property management company in Virginia, Real Property Management Pros, has developed a set of technologies that make their services stand out among a competitive marketplace in the northern Virginia area. By integrating website enhancements, Real Property Management Pros has been able to achieve a high level of customer satisfaction, while improving efficiencies. The technologies serve prospective customers, existing clients and help Real Property Management employees do their job.

When a prospective property management client visits the Management Pros website, they immediately notice the red "Live Chat" button the right side of each page. This feature was added as a beta test in the first quarter of 2013 and made a permanent part of the site shortly thereafter. By allowing people to interact real time with Management Pros staff, prospects are able to get immediate answers to various questions and have a more satisfying website experience. Ashley Leigh, owner of Management Pros said, "By providing a great user experience early on, it sets the stage for a great working relationship." Indeed, Management Pros has a fantastic customer service track record and very high retention rates.

Existing Management Pros clients also use the website to communicate with their property manager. With facilitated communications, clients have better overall satisfaction rates. "Communication is half the battle," said Leigh. "Most of the time, clients just need to know we're on the case. With great communication, we can resolve issues quickly."

Management Pros employees have come to rely on technology to do their job. From receiving management issues to helping renters find new homes, all of it revolves around the web services. "I can't imaging running this company without the website and all the services it facilitates," said Leigh.

With new new mobile app technology planned for the fourth quarter, Management Pros will continue to dominate the area marketplace.

About Management Pros
Real Property Management is a national real estate management company with over 200 offices in 30 states. Despite its national status Real Property Management remains highly localized through its individual branches. Real Property Management in Arlington, Virginia has managed thousands of real estate assets for over 20 years with a professional, well-trained staff of property managers, maintenance personnel and accountants. With our staff working and living in their local markets, they have an in-depth understanding of property management in the entire Virginia market. For more information, please visit

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Patty Young
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