I have been doing Information Technology, namely on the Infrastructure side, for over twenty years and rare is the time that one comes across a Technical Support Representative who is professional, friendly, and really knowledgeable about their product.
San Mateo, CA (PRWEB) October 01, 2013
JangoSMTP (http://www.jangosmtp.com), a breakthrough transactional email service finds 98% of customers are satisfied with the new call center. JangoSMTP manages a high volume of calls live, without charging for accessible support.
In an effort to answer questions quickly, customers speak directly to representatives without having to steer through an automated voice system. Clients are happy to talk to a real person for live help.
“When a call comes in, we answer it,” said Kimberly Wright, JangoSMTP COO. “Customer Service has always been our priority and we are taking the next step with our call center. Our goal is to answer every call live whenever possible and to reduce return call time during our busiest peaks.”
Every customer that calls into the call center is treated like a VIP.
“This was by far the best support experience I have had in a very long time,” said Darrin Rescigno, Network Manager, Advanced Energy Systems, Inc. “I have been doing Information Technology, namely on the Infrastructure side, for over twenty years and rare is the time that one comes across a Technical Support Representative who is professional, friendly, and really knowledgeable about their product."
Customers can call in from 7 a.m. to 3 a.m. Eastern Time to speak to a live representative. Emergency support is also available 24×7 through the online customer support portal.
JangoSMTP is an advanced transactional email service provided by parent company, JangoMail. Customers can try JangoSMTP or email newsletter service, JangoMail for free without a credit card or contract. Over 200,000 organizations on six continents use JangoSMTP and JangoMail to stay in touch with their customers and prospects. JangoSMTP offers flexible pricing and unique features for entrepreneurs and businesses of all sizes and industries. To learn more, call 1-888-GO-JANGO or go to http://www.jangosmtp.com.