INNOVA Group's White Paper: "Expectation: Motivator for Success or Failure"

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INNOVA Group takes the time to explain how managers set and reinforce expectations determines the motivation levels of associates.

INNOVA Group explains how managers set and reinforce expectations determines the motivation levels of associates.

Max Dupree (ex-corporate CEO and contemporary management philosopher) is quoted as saying, “My father instilled the greatest discipline in me – he trusted me. He set expectations and trusted I would meet them. By doing so he showered me with respect and I had no choice but to live up to his expectations.”

In today’s fast paced world, managers are engaged in pursuing marketplace potential at a fast pace. As a result, they are often forced to engage organizational participants in work activity that is ambiguous, complex, and often beyond the current capacity of associates to perform. Therefore managers routinely set expectations beyond current associate capability, hoping associates, like Max, stretch and achieve them. Unfortunately, these expectations are often not met. This leads to frustration, unresolved conflicts, conflict avoidance, excuse generation, etc. All of which erode positive working relationships, instill a culture of fence sitting, game-playing, and negativity.

Complicating this reality of organizational life are studies that indicate managers don’t listen to or recognize the value added of associates. Some studies indicate over 80% of managers spend their time directing and judging and as little as 20% coaching and mentoring.

Poorly communicated expectations and constant judgmental behavior from managers generate and sustain an organizational environment of apathy, cynicism, and hostility. Collectively these attitudes and behaviors progressively lower associate motivation and overtime promote organizational entropy and death.

Successful managers recognize that the communication and reinforcement of expectations is a critical influence on business enterprise capability and potential for success. They flip the 80/20 rule. Successful managers spend 80% of their time listening and building mutual respect, clarifying work assignments, coaching performers, and reinforcing the value of organizational stakeholders. They monitor and control by making expectations a shared responsibility. Their focus is to engage organizational stakeholders in collectively setting expectations and using continuous learning to instill the confidence and capability to embrace change. For these managers, expectation is the catalyst they use to empower organizational stakeholders to achieve and excel.

INNOVA Group is a business consulting firm, in business since 1986, specializing in Leadership Development, Project/Process Management, and Organizational Development.

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Dr. Timothy Stockert
since: 04/2013
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Innova Group, Inc.
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