Englewood Cliffs, NJ (PRWEB) October 02, 2013
Rsupport, the leading developer of remote support software, has extended RemoteCall + Mobile Pack -their flagship remote support offering – to be compatible with customized Android operating systems (OS), in addition to major manufacturer (Samsung) offerings. Businesses that utilize customized device hardware and Android software (ROMs) will now be able to offer state-of-the-art mobile remote support from anywhere in the world.
CDMdata, a provider of software and hardware inventory management solutions to the automotive industry, commissioned Rsupport to develop and modify the RemoteCall + Mobile Pack Android app to allow technical support agents to provide remote support. In addition to remote support, the CDMdata team has access mobile device management controls - remote diagnostics, screen sharing/control, file sharing and many others.
“Rsupport came through for us when no other venders would or could. Their entire team is absolutely remarkable. They went above and beyond to meet our needs and to this day provide best in class service. I would highly recommend them for remote support needs.” - Amanda Sheeler, CDMdata IT Management
“Due to the open source nature of the Android OS, enterprising organizations like CDMdata can customize both the software and hardware to meet their unique needs,” said Matthew Choy, VP of Business development for Rsupport Inc. “Once customized, compatibility with critical mobile apps, such as remote support, become technical barriers and is often impossible. Rsupport works with partners to develop compatibility with RemoteCall – giving them access to the absolute best remote support tools.”
Utilized by help desk professionals, service providers and telecoms worldwide, RemoteCall + Mobile Pack is a secure, enterprise-ready remote support solution that combines remote control, device configuration, diagnostics, and session transfer capabilities. The RemoteCall applet can be pre-deployed or installed from the Google Play Store. RemoteCall + Mobile Pack combines’ instant remote support for Android powered smartphones and tablets, as well as Windows and Linux PCs, and Macs with a single solution.
Rsupport Inc. provides the latest in remote support and remote access solutions to individuals, businesses, telecoms, and large organizations worldwide. These services are used to provide IT management and the highest quality remote support to millions of connected customers quickly and securely. Rsupport develops hosted and server solutions for connecting computers, smartphones, iPad™ and Android™ tablets, and other internet-enables devices. Rsupport is headquartered in Seoul, South Korea, with offices in Japan, China, and the United States. Visit rsupport.com for more information.
Since 2001, CDMdata (CDM) has provided unparalleled technology and industry-leading service to the automotive industry. CDM’s flagship product, the DigitalLot® Solution, supplies automotive dealers with the hardware and software needed to easily manage the collection and distribution of automotive information over the Internet. CDM helps dealerships all over, including some of the country’s largest dealer groups. Whether it’s the DigitalLot Solution or AutoOffice - CDM's web-based inventory marketing management tool, CDM continues to be a leader in online merchandising solutions in the automotive industry.