Columbus, Ohio (PRWEB) October 02, 2013
Columbus CEO, a magazine about local Columbus businesses, has given an excellence in customer service award to employees Lucas Askins and Bobby Smith of My Service Depot, creators of Smart Service (http://www.smartserviceinfo.com) - the scheduling, dispatching and routing software designed for the field service industry.
Help Desk Manager Lucas Askins was honored with the Outstanding Customer Service Manager: Small Organization Award. Lucas has been with My Service Depot since 2008 and has seen first hand the value of taking customer service to the next level. When questioned about what makes quality customer service Lucas had this to say “The biggest thing someone can do in a customer service role is to be available when you’re needed and let a customer know they will be helped. It’s what customer service is all about.”
Known for his easygoing manner, Training and Implementation Specialist Bobby Smith received the Above & Beyond: Small Organization Customer Service Award. When asked for comment about how he earned the award, Bobby replied “I just try to be a nice guy and feel that if I treat customers well, they will return, it makes everything a lot easier if you are nice. I just like talking to people.”
Skip Stringfield, President of My Service Depot knows very well that commitment to customer service pays off in the long run, improving customer service not only improves customer retention, it also enhances the likelihood of a customer recommendation. When he saw that Bobby and Lucas won the awards he said “I’m proud of them, we have always strived for excellence in customer service and I’m glad to see that we’re being recognized.”
Smart Service - the flagship product of My Service Depot, is a business management software package designed to meet the specific needs of field service businesses, offering scheduling, routing, dispatching and invoicing. Smart Service integrates seamlessly with QuickBooks and with the mobile workforce management app iFleet. Businesses utilizing Smart Service enjoy increased efficiency and productivity, while eliminating double data entry and decreasing fuel costs.