New Quotation System and Customer Satisfaction Program from Superior Washer Allows for Faster Quotes On Custom Washers and Shims

Newly implemented customer satisfaction program and expedited price quotation process work in conjunction to give Superior Washer & Gasket Corp. customers an enhanced sourcing and buying experience.

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Faster quoting enables buyers to move forward faster and stay both on schedule and within their budget, while ensuring they get the best washers and shims that are suited to their specification.

Hauppauge, NY (PRWEB) October 03, 2013

The ability to find, search and specify products online is now considered the standard for any industrial business. American small stampings manufacturer, Superior Washer & Gasket has sought to enhance and expedite the process of specifying and purchasing shims and flat washers through an improved price quotation system. This system has greatly enhanced the overall buying experience for engineers, hardware redistributors and other customers when requesting prices on shims and washers. To further this improvement, Superior Washer has also implemented a new customer satisfaction program that ensures an easy and productive sourcing experience every time.

The new expedited quotation system has been introduced to accelerate the price quotation process and provide a response to the customer in a manner of minutes. When seeking prices on custom quantities of shims and washers, a prompt manufacturer response provides considerable advantage when determining the budget needs of a specific job, restocking hardware inventory, or developing a specific industrial, aerospace or mil-spec project. Faster quoting enables buyers to move forward faster and stay both on schedule and within their budget, while ensuring they get the best washers and shims that are suited to their specification. Superior Washer promptly recognized the need for a speedier response time when seeking such information on industrial components. The new accelerated quotation process was also developed and implemented out of a desire to reduce paper use, furthering Superior Washer’s efforts to go paperless and do their part to protect the environment, while exercising more sustainable business practices on a day-to-day basis. The new system has been made possible thanks to Cloud-based ERP software, to which the company has recently migrated.

In addition to increased operational efficiency, the faster price quotation system has made it possible to better address specific customer ordering needs. Although a commitment to customer satisfaction is nothing new for Superior Washer, the new program has enabled the washer and shim manufacturer to take their custom services capabilities to new heights with better, faster results for their buyers. “Our customer satisfaction program has been designed with one goal in mind,” says Superior Washer & Gasket CEO, Allen Lipollis, “Total customer satisfaction.”

About Superior Washer

Superior Washer & Gasket Corp. is an U.S. based manufacturer of washers and shims in standard and specialty shapes, sizes and materials. The company maintains an extensive stock that is available through their online catalog, as well as quick quote response for custom shims and washers. For more information, please visit: http://www.superiorwasher.com.


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