Safeharbor, an Enghouse Interactive Company, Partners with eMerchantClub as a Reseller of Safeharbor’s SmartSupport Knowledge Base Software

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eMerchantClub will offer Safeharbor’s knowledge base software to thousands of clients looking to provide web self-service.

Safeharbor Knowledge Solutions, an Enghouse Interactive company, and provider of knowledge base management software and services, today announced a new partnership with eMerchantClub, an e-commerce business development company. Acting as a reseller, eMerchantClub will offer Safeharbor’s knowledge base software to thousands of clients looking to provide web self-service, improve customer satisfaction, and increase support ROI.

Safeharbor’s feature-rich platform offers a powerful search engine, patented article optimizer, troubleshooting guides, multi-portal support, custom forms, alerts, branding and language support, and reporting. The powerful tools allow administrators to intuitively manage support content and ensure customers can easily find the best answers quickly. In addition, SmartSupport is easy to customize and readily scales to accommodate business growth.

eMerchantClub specializes in building, maintaining and supporting innovative e-commerce websites. Committed to helping its customers develop successful businesses, eMerchantClub strives to provide the tools necessary for creating a great e-commerce experience. The company has helped more than 30,000 business owners market and sell products online and continues to improve its service offering.

As a reseller of Safeharbor’s knowledge base platform, eMerchantClub will equip customer sites with their own SmartSupport knowledge base. The knowledge base software will provide consumers with quick and easy answers to commonly asked questions including product information, shipping, payments and returns. By using Safeharbor’s SmartSupport, these e-commerce businesses will be able to avoid delays associated with support calls, reduce resolution time, and significantly improve customer satisfaction.

Safeharbor and Enghouse Interactive are excited about the partnership and look forward to helping e-commerce businesses improve customer satisfaction and maximize customer support ROI. To learn more about our knowledge base solutions, request a demo at:

About Enghouse Interactive

Enghouse Interactive delivers technology and expertise that maximizes the value of every customer interaction. The company has a comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on-premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 in dedicated staff across the company’s international operations.

Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a profitable company, growing both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio, Safeharbor, and Zeacom. For more information visit

Safeharbor, now part of Enghouse Interactive, is a Seattle based developer of the SaaS knowledge base application SmartSupport that lowers support costs by connecting users with knowledge. This is done with the help of community forums, FAQs, Wiki’s, and internal & external knowledge bases. Safeharbor has been providing knowledge management assistance and selling knowledge base applications to small and Fortune-500 companies for over a decade. For more information, visit

About eMerchantClub

eMerchantClub has been building websites that mean business since 1999, specializing in building easy-to-use online retail websites that anyone can operate. Along with providing members access to wholesale merchandise to sell on their personalized web stores, eMerchantClub offers free technical support and marketing advice to help members pave their path to success. For more information visit

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Akbar Jaffer
since: 04/2011
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Enghouse Interactive
since: 09/2011
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