Troy, MI (PRWEB) October 09, 2013
“We see innovative marketing as being hand-in-hand with over the top customer service,” says Oakwood Veneer CEO Peter Rodgers. To that end, Oakwood Veneer has been an industry innovator in stocking all the standards, such as oak, cherry and walnut, as well as hard-to-find exotic and unusual wood species—such as camphorwood burl, shedua, and anigre while offering same-day shipping for all in-stock orders. To accommodate customers from coast to coast, Oakwood has extended same-day shipping service to orders received by 4pm EST.
“We’ve recently added special order sizes and backers to further our mission of offering head-spinning service,” says Rodgers. To accommodate customer needs, Oakwood offers special orders in as quickly as 48 hours. That is unheard of in an industry where the standard turn-around is a minimum of two weeks.
“Another part of our marketing strategy is to make the purchase as risk-free as possible,” says Rodgers. To affect this policy, Oakwood offers a full refund on returns—with zero restocking fees--- for all in-stock purchases.
Engaging with customers is a top priority for the company which is why in the early part of 2013 Oakwood decided to open their facility to tours. In addition to the “Wood 100” honor, Oakwood Veneer is now a member of the Architectural Woodwork Institute (AWI).
Oakwood Veneer Company is a manufacturer of backed wood veneer and stocks over 325 species with sizes up to 4’x16’ and 5’ x 12’. The 40,000 square foot manufacturing and warehouse facility is located in Troy, Michigan and is open 8:30AM-4:30pm EST. Orders can be made online at OakwoodVeneer.com or by calling 800-426-6018.