Boston, MA (PRWEB) October 08, 2013
Datamart, a Boston-based unified communications company, has achieved a superb World Class Customer Experience Score of 95 for the twelve-month period ending September 30, 2013. The scoring system, fueled by Net Promoter Score methodology, accredited Datamart with the exceptionally high customer service ratings based upon customer interviews and satisfaction.
To calculate a Net Promoter score, customers are asked, “How likely is it that you would recommend (Company in Question) to a friend or colleague?” Based upon these responses, Datamart scored an overwhelmingly high amount of referrals and return customers, netting them a prestigious 95 ranking on a system that lists 50 as being exceptionally high, or “World Class.”
NPS is used across multiple industries for growing, expanding, and benchmarking businesses and industries. Current NPS star performers include:
- Datamart, 95
- Amazon.com, 76
- Trader Joe’s, 73
- Costco, 71
Datamart, a leader in designing, installing, and supporting unified communications systems, featuring call centers, video conferencing, and VOIP (voice-over-internet protocol). To Datamart, simplicity, reliability, cost effective, and customer service are paramount virtues, and their high NPS score affirms their dedication to these virtues. The NPS score tends to be a strongly indicative measurement that a business’ model is working, and indicative of future expansion and work.
About the Company
For over 35 years, Datamart, of Boston, Massachusetts, has helped businesses design, install and support cutting edge unified communications solutions that are vital to their success. Our experts provide each client with a custom tailored solution that meets its specific business requirements. Extensive experience as a LAN/WAN network integration firm gives us a unique perspective and the ability to choose the right technologies and partners to keep our customers one step ahead of the competition. Datamart’s passion to deliver the highest level of customer satisfaction ensures our clients are beyond satisfied. For information on Datamart, please visit their website.