Chicago, IL (PRWEB) October 09, 2013
ClairVista announced today that its Live Expert® video chat customer service system is now operating over 1000 video agent kiosks for its customers. With Live Expert, companies like Hertz and Staples Canada provide live on demand services at retail or public locations with centralized personnel. Live Expert allows businesses to increase their points of presence with low capital expenditure, efficiently add products and services to existing locations, minimize onsite staffing, and increase service availability to customers.
Live Expert is a multi-channel video chat system that seamlessly supports customers from kiosks, websites, emails and mobile devices. The system connects customers to agents based on expertise, context and availability and harmoniously combines live video chat (one-way or two-way) and interactive content sharing. For website and email customers, the entire session is conducted inside one browser window without any special software download.
“Digital commerce is very skewed toward self service. But many products and services are better supported with live human assistance, and conventional tools for providing live services within digital commerce are rather primitive. Live Expert allows businesses to assist customers face to face together with interactive content sharing, enabling superior customer engagement across all channels,” said Chris Sang, ClairVista’s CEO.
Live Expert, which received two U.S. patents, currently handles over 70,000 video chat customer service sessions each month.
Visit http://www.clairvista.com for more information or to request a Live Expert demonstration.