OpenQ Launches SafeGuard Social Media Compliance and Risk Management for Salesforce Communities

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OpenQ, Inc. taps into the power of social and mobile cloud technologies to help businesses in regulated industries accelerate their transformation into, and protection of, the social enterprise with SafeGuard for social media risk management and compliance.

OpenQ, Inc., the leading provider of social media risk management and compliance solutions for regulated industries, today announced the launch of SafeGuard for Salesforce Communities. This collaboration will empower businesses to create private social and branded communities to connect with their employees, partners and customers while protecting for compliance.

Organizations are increasingly looking to adopt social communities, but also realize these communities need to be in compliance with regulations governing their industry. With OpenQ’s leading compliance solutions now available on the AppExchange, any company across life sciences, financial services, insurance, health care, consumer goods, retail and other regulated industries can easily leverage dozens of implementation-ready policy templates and deploy out-of-the-box social compliance solutions immediately. SafeGuard also facilitates the e-discovery process by archiving all content and providing full audit trails through its standard reporting.

Built on the Salesforce Platform, the world’s leading cloud platform for social and mobile business apps, SafeGuard for Salesforce Communities is currently available on the AppExchange at http://www.appexchange.com.

Comments in the News

  •     "Social communities provide tremendous opportunities for organizations to communicate in new ways internally, and with customers, that can improve productivity and increase customer loyalty," said Jim Zuffoletti, President, OpenQ. "However, regulated industries cite fear of compliance concerns as the number one challenge for social community adoption. OpenQ’s SafeGuard alleviates these concerns across all regulated industries, allowing companies to embrace social media while remaining compliant with SafeGuard’s policy-driven signature analysis engine to increase adoption and mitigate risk."
  •     "We are incredibly excited about adding SafeGuard’s day-one compliance ready policy enforcement to Salesforce Communities. This new addition allows customers to enforce policies not only for internal and external social platforms but also in the extended enterprise that Salesforce Communities create for marketing, services or sales teams," said Otavio Freire, Chief Technology Officer, OpenQ. "The targeted social channel monitoring and data collection enables enforcement for all aspects of policy, including privacy and firewalls, archiving and e-discovery. Not only are we are able to enforce policies for each of a company’s individual communities, but we also allow these to be managed individually by their specific community admins. Another major advantage is that we are also monitoring any file attachments shared in Salesforce Communities, ensuring all types of collaboration adhere to company standards."
  •     "Companies are looking to transform the way they connect with customers, partners and employees to thrive in the social and mobile era," said Leyla Seka, vice president AppExchange and Partner Operations, salesforce.com. "By leveraging the power of the Salesforce Platform, OpenQ provides customers with the right technologies needed – such as out-of-the-box social compliance solutions — to accelerate business success."

Product Key Features

SafeGuard’s award-winning, patent-pending technology can be used with any social platform and is currently integrated into more than a dozen platforms. It monitors risk from interactions over social networking platforms for regulated-industries to enforce corporate policy and regulatory compliance. SafeGuard collects and analyzes data, identifying levels of risk and enabling personnel to address any issues with its workflow-driven remediation capabilities. The product analyzes both internal social data streams and external social media to identify, quarantine and enable management of risk. SafeGuard also provides a critical layer of protection to monitor social platforms in real-time using a policy or signature driven approach, similar to that of antivirus software, which can adapt to industry and company needs. It is the first and only product for policy-driven social compliance in the health, life sciences, and financial services ecosystems.

SafeGuard’s secure, cloud-based functionality provides the most comprehensive set of social media compliance tools available. The platform is fully scalable for increased volume and addition of new technologies and channels.

About the AppExchange

The Salesforce AppExchange is the world’s leading business apps marketplace. With more than 1,900 partner apps and 2 million customer installs it is the most comprehensive source of social and mobile cloud apps for business. The Salesforce Platform is the world’s most trusted and comprehensive cloud platform for building social and mobile cloud apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce Platform can be easily distributed and marketed through salesforce.com’s AppExchange.

Salesforce and AppExchange are among the trademarks of salesforce.com, Inc.

About OpenQ

OpenQ enables social and mobile collaboration to create competitive advantage while overcoming regulatory compliance challenges and legal risk exposure. OpenQ is a cloud-based technology and validated-data provider with the largest suite of solutions for regulated industries. Our products help Financial Services, Pharmaceutical, Medical Device, Health Care and Consumer Goods companies recognize the value of customer collaboration while remaining secure. The company offers award-winning, efficient and effective solutions for social compliance, compliant content management and key stakeholder engagement.

Headquartered in New York City; OpenQ has a growing client list that spans the globe, including Global Fortune 500 companies, life sciences, financial services, healthcare organizations and other regulated organizations.

OpenQ invests heavily in product development, adapting to meet the changing needs of our customers with an evolutionary, continuous improvement approach. Our modular solutions work as Software-as-a-Service (SaaS) and Data-as-a-Service (DaaS) and are available on a variety of platforms.

To learn more about OpenQ’s offerings, visit http://www.OpenQ.com. Follow us on Twitter @OpenQinc.

©2013 OpenQ, Inc.

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