To be chosen out of 700 companies across the Midlands is an outstanding accomplishment and a credit to both our Telecommunications and Learning and Development departments.
(PRWEB UK) 10 October 2013
Staffordshire based insurance broker Autonet Insurance were proud winners of two categories at the prestigious Midlands Contact Centre Awards which took place at the Ramada Hotel in Birmingham on Friday night. The 700 seat call centre surpassed all expectations by winning both the ‘Best use of Technology’ and ‘Commitment to Training’ categories, a huge success for all concerned and a true reflection of the organisations commitment to their people, services and customers alike.
The evening commenced with a champagne reception which was host to 160 people from a range of national companies including British Telecoms, British Gas and National Express. Guests then took their seats for the evening meal and host Paul Ross presented individual awards to the winners on the night. The night came to a close with an auction, of which all funds raised were donated to the British Heart Foundation and a late night disco and dance.
Managing Director, Ian Donaldson commented: “I would like to take this opportunity to congratulate and thank everyone involved in both these areas of the business. To make the finals of six categories was an amazing achievement and I am genuinely honoured at the success of the evening, walking away with both awards. To be chosen out of 700 companies across the Midlands is an outstanding accomplishment and a credit to both our Telecommunications and Learning and Development departments.”
Some of the criteria and supporting evidence on which the nomination for ‘Best use of Technology’ was judged is listed below:
- Demonstrate how technology has helped the contact centre to improve its ability to deliver its services
- Demonstrate how IT has improved the organisations customer experience
- Demonstrate where IT provided opportunities for the contact centre to be more flexible to the changing needs of customers
- How IT has improved the Contact Centres performance and operational efficiencies *
*Information from http://www.tmccf.co.uk
Chris McDonald, Head of Telecommunications commented: “I am extremely proud to have accepted the award on behalf of Autonet Insurance Services as winner of the ‘Best Use of Technology’ category at the MCCFA. This award is a representation of what can be achieved when all individuals involved in a project demonstrate innovation and a clear vision to succeed.”
The evening did not end there for Autonet Insurance who picked up their second award for ‘Commitment to Training’ shortly afterwards.
The broker, who now boasts an impressive headcount of 687 made the decision to extend their office space by refurbishing their old headquarters and opening the ‘Autonet Academy’. The newly designed building houses up to date technology and purpose built training rooms for both new and existing staff members. Recently, the Staffordshire broker has also been working on creating apprenticeship placements, offering individuals the opportunity to work in a commercial environment whilst gaining valuable qualifications. The first intake of insurance apprentices have already started on the new scheme, where courses are being held at the academy. The ‘Commitment to Training’ award shows an accurate recognition of the efforts made by the organisation in their continued commitment to enhance all employees’ capabilities and knowledge within the industry.
Karen Hancox-Barringer, Learning and Development Manager commented: “I am honoured to accept this prestigious award on behalf of the Learning and Development team and Autonet. I am delighted that the team and the company have been recognised externally for the commitment that has been shown to training and the impact it has had on supporting the business to achieve its goals. It is the culmination of hard work and dedication and I am proud to be part of it.”
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