Alpharetta, GA (PRWEB) October 09, 2013
ZCorum, a leading provider of managed broadband services and diagnostics for cable, telco, wireless and fiber providers, will be conducting a technology webinar for the National Cable Television Cooperative (NCTC) on measuring and tracking codeword errors and how it relates to issue resolution as well as proactive troubleshooting. The webinar is taking place in partnership with The Volpe Firm, with Founder and President Brady Volpe, who lends his expertise to industry associations and protocol bodies, and is often sought out as an authority on DOCSIS, PacketCable, and VoIP.
In a highly practical session entitled ‘Code Word Errors – What Are They and Why Do You Care,’ Volpe will be joined by ZCorum’s Vice President of Technology, Scott Helms as they examine the necessity for broadband providers to monitor codeword errors as part of their overall strategy for network management.
“DOCSIS codeword errors are the most effective metric to determine if a data issue, like slow web pages, slow gaming, poor voice quality, etc., is an RF plant problem or if it is a data network problem,” said Volpe. “Codeword errors are the deciding factor if providers have RF impairment or if they do not have RF impairment. Period.”
When asked about the practical applications for codeword errors, Helms explained, "Subscriber experience planning today goes to the very core of the future health and longevity of provider companies. If subscribers are experiencing slow connections, frequent timeouts, dropped VoIP calls and so on, the historical codeword error data can be used to track back to the origin of the problem and reach resolution quicker.”
"Proactively, the monitoring of codeword errors is a forecasting tool or a warning that a problem is building and needs to be investigated. This can make a world of difference in the subscribers’ satisfaction levels as well as in the demands on a provider’s resources," Helms added.
In the webinar, Mr. Volpe and Mr. Helms will start with the basics, explaining exactly what codeword errors are, and why providers need to be aware of them. They will lead participants through the key steps for monitoring and analyzing codeword error patterns that will lead to resolution of service issues.
Participants in the webinar will gain insight into some of the key issues in being proactive, such as what are the two types of DOCSIS codeword errors and how to identify them, what you can learn from codeword error analysis and using that analysis to track down sources of codeword errors.
The Webinar ‘Code Word Errors – What Are They and Why Do You Care’ is open to all NCTC members, and will take place on Thursday, October 10 from 4:00 pm to 5:00 pm Eastern time and will be followed by a Q&A session. NCTC Members can register to attend here.
ZCorum provides broadband Internet and communication solutions to telcos, cable companies, utilities, and municipalities, assisting in all facets of broadband implementation, integration, engineering and consulting, network monitoring, bandwidth management and diagnostics. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.
About Brady Volpe
As founder of The Volpe Firm, Brady Volpe focuses on technology that supports services and products to cable and telecom operators & vendors worldwide. He has 20 years of broadband cable and telecommunications industry experience specializing in DOCSIS and is often sought out as an authority on DOCSIS, PacketCable, and VoIP. He holds patent number 7,885,195, “Test System With User Selectable Channel.” His blog, bradyvolpe.com, is the industry’s most comprehensive DOCSIS tutorial and is used by a major MSO for training and educating their workforce.