"This is a tremendous convenience for businesses whose customers prefer to communicate with them by text message," says Christy Green, Vice President of Sales and Marketing at Custom Toll Free.
Mill Creek, WA (PRWEB) October 10, 2013
Custom Toll Free today unveiled text messaging capabilities for toll free customers. Now businesses with toll free numbers can send and receive text messages with those numbers using web and mobile interfaces powered by Zipwhip.
"This is a tremendous convenience for businesses whose customers prefer to communicate with them by text message," says Christy Green, Vice President of Sales and Marketing at Custom Toll Free. "Our partnership with texting carrier Zipwhip puts us at the forefront of the latest innovation in toll free business services."
Businesses are discovering that more and more of their customers want to communicate with sales, technical support, and customer service by text messaging, Green says. But the businesses want to continue to leverage the power of their existing toll free numbers, particularly easy-to-remember vanity numbers.
Adding Zipwhip text messaging functionality to a toll-free account will cost Custom Toll Free customers as little as $19.95 a month for basic service, Green says. When customers text, the message pops up on a computer, tablet, or mobile device and the business' text response is sent back through the cloud. The economy package includes unlimited texting, unlimited message storage, access for two devices, and SMS cloud sync.
"The basic package is ideal for small businesses," Green says.
For larger businesses, Custom Toll Free offers Business-Class or Enterprise packages that enable businesses to send higher volumes of messages, have multiple simultaneous logins, send group texts, schedule texts, and customize auto-reply features. At the Enterprise level, Custom Toll Free offers a special app for call centers that enhances customer service and drives efficiency through shorter hold times and fewer abandoned calls.
"Text-based customer service has been shown to be up to eight times more efficient than voice support," Green says. "It's a tremendous business advantage."
More information about toll-free number text messaging is available at CustomTollFree.com or by calling 1-800 CUSTOMIZE.
Zipwhip is the world’s first texting carrier and works closely with all U.S. mobile carriers in an effort to help evolve text messaging beyond the mobile phone. Its technology introduces groundbreaking functionality while holding true to the distinct cultural aspects of texting that consumers have grown to love.
About Custom Toll Free
Custom Toll Free is the nation's leading provider of vanity toll free telephone numbers streamlined with solutions for building brand marketing and consumer awareness. The company provides vanity numbers for businesses, pairing them with services for direct response tracking, call forwarding, and other telecommunications amenities.
For more information on Custom Toll Free's business solutions, visit CustomTollFree.com or call 1-800 CUSTOMIZE.