Edison, NJ (PRWEB) October 10, 2013
The ServiceNow® certification signifies RightAnswers has successfully completed a set of defined test criteria focused on interoperability, security and performance of the integration. The certification also ensures best practices are utilized in the design and implementation of RightAnswers integration with the ServiceNow Berlin release.
“We’ve been collaborating with ServiceNow to integrate their IT service automation solutions and our knowledge management capabilities for dozens of mutual clients. We’re glad ServiceNow has formalized a technology integration certification program so we can better integrate our technologies, for the benefit of our clients and partners,” said Bill Pollie, Executive Vice President, Global Sales and Business Development, RightAnswers.
The RightAnswers cloud-based knowledge management platform is a unique combination of software, services, content and knowledge automation, specifically designed for enterprises to manage and share knowledge, with the ultimate goal of transforming the support experience.
Interoperability between RightAnswers and ServiceNow provides clients with powerful knowledge management and IT service automation in a seamless interface, enhancing agents’ and self-service users' efficiency and productivity.
“Our partners are continuously innovating and finding new ways to extend the value of ServiceNow to IT and beyond. We are pleased to have RightAnswers as a participant in our certified integrations program,” said Patrick DeMartine, Director Business Development, ServiceNow.
Visit our website for more information on integrating RightAnswers with ServiceNow.
RightAnswers is the #1 provider of cloud-based knowledge management and self-service solutions, and delivers an enterprise knowledge management platform to optimize customer service and IT support operations. The company’s flagship software – RightAnswers Unified Knowledge Platform – is utilized by hundreds of clients and millions of users around the globe, including commercial enterprises, higher education institutions and government agencies, to support the changes in their IT and businesses. For more information, please visit http://www.rightanswers.com, and follow us on LinkedIn, Twitter, Facebook, YouTube and our blog.