SmartSearch® Recruiting Software Expands Online Support Center and Adds New Video Learning Channel

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Advanced Personnel Systems, Inc. upgrades customer support and learning channel to increase user adoption of industry leading applicant tracking system.

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Video is definitely the way training is going...

Advanced Personnel Systems, Inc. (APS), the maker of SmartSearch® recruiting business software, added a Video Learning Channel to increase user adoption of its industry-leading product. Produced by the SmartSearch® Customer Care Manager, the Learning Channel features recorded webinar sessions of key topics such as sourcing and searching for candidates, matching and tracking candidates against open jobs, creating screening questions, paperless doc management, running reports, and more.

“Video is definitely the way training is going. Nobody has the time or patience to read a printed manual anymore,” said Doug Coull, CEO at APS. “We find that online learning is superior to printed manual for a number of reasons. For one, it’s easier and much more efficient to update videos as technology changes—which it does very frequently.”

With the Video Learning Channel, users can also access videos of functions specific to them and skip parts of the software that are not currently needed.

The Video Learning Channel was launched as part of the Version 17 upgrade earlier this year, and is expanding every quarter with the addition of new and updated topics. The SmartSearch® online support center was also upgraded to streamline the process of reporting issues, bugs, or error messages, and now allows clients to post questions, make suggestions and monitor status of fixes, projects or custom programming requests.

The SmartSearch® recruiting software is best known for the ability to seamlessly integrate with existing systems and applications for managing all employment-related information from one easy to use interface.

About SmartSearch®: Since 1986, Advanced Personnel Systems, Inc. has led the way in the development and deployment of quality talent management and recruiting solutions. Having pioneered the field of resume-scanning-based recruiting solutions, APS is a recognized innovator in on-demand technology and recruitment data management. Its signature product, SmartSearch® serves over 165,000 users and 4.7 million job seekers worldwide. For more information, visit:

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