Dallas, TX (PRWEB) October 14, 2013
Deltek, the leading global provider of enterprise software and information solutions for professional services firms and government contractors, today announced Deltek’s Customer Care technical support organization has achieved a “Rated Outstanding Global Assisted Support” certification from the Technical Services Industry Association (TSIA) – the leading association for technology services. This certification recognizes that Deltek meets the highest industry standards for customer support operations.
To achieve this distinguished certification, Deltek participated in a rigorous audit process that evaluated over 140 best-practices for delivering industry-leading technical support. The comprehensive audit process was developed by over 50 leading technology companies. Auditors conducted a thorough inspection of Deltek’s Customer Care organization and processes, including listening to Customer Care calls, reviewing important procedures and inspecting support outcomes. After the evaluation was complete, the TSIA determined that Deltek’s assisted technical support processes exceeded industry benchmarks.
“In today’s competitive marketplace, customer support can make all the difference in terms of building brand loyalty and driving the most successful outcomes for our customers,” said Garland Hall, Executive VP of Customer Care at Deltek. “Over the years, we have been focused on building a world-class Customer Care organization, and our TSIA certification is a testament to what we have built to date. Customers can purchase our solutions knowing that Deltek meets the highest industry support standards. Achieving this certification would not have been possible without the strong dedication of our global organization – I’m thrilled and honored to accept this designation on behalf of the entire Deltek team.”
“Deltek's Customer Care organization demonstrated an extraordinary commitment to delivering outstanding support to their customers,” said Tom Pridham, SVP & GM, TSIA Operational Best Practices Program. “Deltek engaged in the TSIA Diagnostic evaluation of their operations in 2012, followed by investment and improvements in their operations in 2013 resulting in 2013 TSIA Global Rated Outstanding Assisted Support certification. The Deltek Customer Care organization should be proud of achieving this certification recognizing outstanding support of customers across the globe.”
Deltek is the leading global provider of enterprise software and information solutions for professional services firms and government contractors. For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. 16,000 organizations and 2 million users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, optimize resources, streamline operations, and deliver more profitable projects. Deltek – Know more. Do more.® http://www.deltek.com
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The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices.
Visit us at http://www.tsia.com, follow us on Twitter @TSIACommunity, or like us on Facebook.