First-Ever Vending Operator Confidence Index Reveals Cautious Optimism by Vending, Micro Market and OCS Operators

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Rating stems from findings in the inaugural industry report card published by Automatic Merchandiser magazine and

Automatic Merchandiser magazine and, the only properties dedicated solely to providing a clear picture on the vending, office coffee service (OCS) and micro market sectors, announces the release of its first-ever Operator Confidence Index (OCI). The OCI measures the short- and long-term confidence members have for the industry as a whole. The Index is available only from and Automatic Merchandiser magazine, and is sponsored by Mondelez International.

The cautious optimism is reflected in this month's Operator Confidence Index (OCI) number -- 130.60 - whereby each segment (vending, OCS and micro markets) is measured via a monthly survey sent to the’s Board of Operators. The survey asks panelists to offer insight on how they feel about their current business environment as well as give them an opportunity to sound off on why they feel the current business environment is either favorable or unfavorable.

"For the first time, industry members will be able to see how the business is doing on a monthly basis, instead of waiting for a once-a-year report. And the best part is that the results will be timely, based on the most recent data instead of numbers from previous year," says Monique Terrazas, publisher, Automatic Merchandiser and

With an average/medium being 100, the index of 130.60 represents a fairly positive industry outlook, which is consistent with projections based on the annual State of the Vending Industry report. Operators were certainly seeing growth at their locations. In many areas, locations were hiring again and willing to spend more money, especially in OCS.

Terrazas adds there are plans to deploy a quarterly eNewsletter to exclusively release the Operator Confidence Index for the quarter and that will contain article content on a range of business management topics. The Operator Confidence Index will reside on the Management Channel of Content within the Management Channel is designed to be a destination for an operator to gain access to all content that helps them with the business aspect of their operation.

To subscribe to the quarterly newsletter and to learn more about the OCI, visit Anyone interested in joining the Board of Operators, are urged to please contact the publication editor at Emily.Refermat(at)VendingMarketWatch(dot)com.

Automatic Merchandiser magazine serves the business management, marketing, technology and product information needs of its readers including vending operators, coffee service operators, micro market operators, product brokers, and product and equipment distributors in print. is the one-stop website for daily updated industry news, product, equipment and statistical information as well as relevant articles, video, podcasts, industry events and more. Receive notifications from the Web via the VMW Daily Update eNewsletter, or social media.

Automatic Merchandiser and are published by Cygnus Business Media, an internationally-recognized business-to-business media company. Cygnus Business Media reaches millions of professionals annually. As one of America’s top business-to-business media companies, Cygnus is leading the way in providing targeted content to top decision-makers and organizations. The company’s corporate initiatives and organizational architecture are built with one goal: fully engaging audiences in Aviation, Transportation and Technology; Building & Construction and Public Safety & Security vertical markets and a variety of other industries. For more information, visit

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Emily Refermat
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