Litchfield, CT (PRWEB) October 15, 2013
Litchfield-based laser machine company Jamieson Laser has sold its products for 25 years. As the product line continues to grow and become more innovative over the years, so does the company’s staff. Recently, the company expanded its team by hiring laser technician Alonso Castro.
Castro received his bachelor’s degree in graphic design from the University of New Haven in 2012 and is currently working in Jamieson's customer support group focused on answering customers’ inquiries concerning software, technical graphic solutions, change of spare parts, and ultimately using laser machines appropriately in fast-paced environments. At Jamieson Laser, he is responsible for testing new materials, software troubleshooting, setting up new machines, changing spare parts, and finding the various ways to accurately use laser engraving machines.
As well, educating customers is a key part of the company’s strategy, and in this regards, Castro teaches new customers about laser machine systems and how they work; assists in training new customers on how to install their machines and its components, such as the water cooler for the CO2 laser, exhaust fan, air assist compressor, and other parts; and answers telephone and email inquiries regarding Jamieson’s laser systems.
Beyond training and technician duties, Castro assists with marketing and branding, including development and re-design of the Jamieson Laser logo, stationery, marketing collateral for the website, brochures, manuals, quotes, and packaging. Additionally, he helped design a tablet and phone versions of the Jamieson Laser website; designed and storyboarded advertisement for print; managed all communication with magazines for advertising; and researches and oversees new ways to adopt SEO solutions and marketing investments for Jamieson Laser.
Jamieson has been selling laser machines since 1988 when a customer requested a laser be added to one of Jamieson’s high-precision, multi-station machines, and from this point, the company continued to develop its line of laser machines. Now, Jamieson Laser carries a wide range of two-axis laser cutting, engraving, and marking machines and aims to match every customer with the best possible device at the lowest cost.
While all of Jamieson’s CO2 and YAG laser machines assist with engraving, marking, and cutting, functionality changes. Tabletop machines offer a design for smaller operations, while the LG line manages larger jobs. Other models address specific workplace needs: CMA laser machines suit sheet work, CMA-F is better for cutting roll materials, and Large Format systems feature an open top to handle full-sized sheets. To engrave bare metals (as well as some plastics) at very high speeds, the company offers its METMARK machine, which uses a YAG laser and a scan head.
Jamieson Laser values customer satisfaction. Not only will the company sell laser machines, but it further ensures all feel comfortable with their new systems by offering free training classes. All machines, as well, come with two-year parts and one-year laser tube and optics warranties.
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