Sarasota, FL (PRWEB) October 17, 2013
IPitomy Communications continues to innovate and update support systems for their customers. Although electronic manuals are nothing new when it comes to technical help on products, IPitomy’s new ‘In-Context Help’ feature as taken electronic documentation a step further, and personalizes the electronic manual at the click of the mouse.
IPitomy has refined its “live Wiki in-context help" leaving digital and paper manuals a thing of the past. IPitomy engineers constantly update and clarify information in the Wiki so when a user clicks the help button, they get the latest updated information. ‘In-Context Help’ does away with searching through the electronic documents. When the help button is clicked on one of the programming pages, it takes the user to the exact location in the online IPitomy Wiki that pertains to the specific programming task.
For example, from the programming interface to program ‘Ring Groups’ and a user is unsure what the programming fields are for,clicking the ‘Help’ button will open another browser window in the IPitomy Wiki. Instead of a search page, it takes the user directly to the specific information relating to the page that was clicked; programming information for ‘Ring Groups’. A step by step guide is also made available to the programmer. Matthew Bellisario who has been on the technical side of the telecommunications industry for 23 years says, “I wish I would have had this back when I was installing phone systems and working on cellular field equipment. It would have saved me hours of digging through printed and digital documentation, not to mention time wasted on technical support calls! The pertinent information you need to program the IPitomy is available at the click of the mouse.”
With IPitomy’s ‘In-Context Help’ feature updated and current technical information is always available from any page. This is just another way IPitomy continues to be a leader in the VoIP technology industry, providing innovation and value for their customers.
IPitomy Communications is the premier pure voice over IP PBX system that is meeting a market demand internationally for a feature-rich, price competitive Unified Communications Business System. IPitomy designs and manufactures a complete line of IP telephony equipment including IP PBX Systems, IP Telephones, Desktop Call Manager and Call Center Software.
For more information visit http://IPitomy.com.