Boulder, Colo. (PRWEB) October 16, 2013
The day has arrived: The new TCPA regulations have become effective. The new rules greatly affect outbound dialing; restricting the use of auto-dialers and requiring express written consent for outbound telemarketing. If found in violation of these rules, outbound dialing companies can face fines of up to $1,500 per incident, in addition to facing civil suits from opportunistic consumers looking to win cash settlements.
Prior to today, Oct. 16, the TCPA rules specified that if a consumer had done business with an organization in the previous 90 days and had provided their contact information, it was fair game for the organization to solicit that customer by phone. That provision has been eliminated, and the FCC and FTC have recently stepped up their enforcement of the TCPA rules.
In response to the new regulations, Connect First has developed the Connect First Compliance Suite to help keep current and future customers within the boundaries of the new TCPA regulations. Several lawyers, including Christine M. Reilly, a partner in the Consumer Protection Defense Department, at Loeb & Loeb LLP and David Kaminski, a partner with Carlson & Messer LLP, have pulled apart the technology, and are able to attest to its architecturally significant level of compliance to current TCPA regulations and rulings.
Connect First’s Compliance Suite will offer a multitude of tools in order to keep companies in compliance. Customers looking for the ability to dial cell phone numbers without worrying about TCPA compliance can use the TCPA Safe Mode, which operates without the "capacity" for predictive/preview dialing. Additional features include the Internal Whitelist Management tool and increased “Do Not Call” scrubbing capabilities.
The Suite will be constantly updated by both internal experts within the company and external experts, such as leading FCC attorney David Kaminski and DMG Consulting, a prestigious consulting firm that specializes in the contact center industry.
“Customers have been very pleased with the easy switch over to our TCPA compliant platform, as it typically takes less than an hour to get running back at 100%,” said Geoff Mina, Connect First CEO. “Even better is that the cost for our TCPA-compliant solution is the same as our regular platform. We believe that business owners are facing enough challenges with the new regulations, and we wanted to be part of the solution, not the problem.”
For additional information concerning the TCPA, please visit Connect First’s TCPA compliance page at http://www.connectfirst.com/tcpa
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.