Philadelphia, PA (PRWEB) October 22, 2013
Home Finance of America, has received national recognition for their outstanding customer service and honest business practices. Zillow.com has rewarded Home Finance of America a Five Star rating based on almost 200 customer surveys.
As an example a borrower from Goodrich, TX stated “In my many years I have gone through the mortgage process several times and dealing with Home Finance America is by far the best ever! Not only were the people I dealt with very knowledgeable but what fantastic personalities I honestly felt like I was working with true friends. The thing that impressed me the most was finally a mortgage company had an accurate check list of documents required which made what is normally a painful process go smoother than ever!”
Home Finance of America founder and president David Davitch says, “customer service is essential to Home Finance of America and it’s important that we work diligently every day to maintain honest business practices and to keep our customers happy.” Vice president Patrick Finley says, “For over 20 years our company has excelled and developed a fantastic reputation that we are proud of. We have a 98% customer satisfaction rate.”
In addition to a Five Star Zillow.com and top100reviews.com rating Home Finance of America has the most qualified loan officers in the industry. Each of the company’s loan originators undergo strict testing, continuing education, and a detailed background check to maintain personal active origination licenses in each state through the Nationwide Mortgage License System (NMLS).
For quality control, every customer of Home Finance of America completes a survey at closing about their experience throughout their transaction. This survey is carefully reviewed by management to ensure the highest level of customer service and hold each member of Home Finance’s staff accountable for their service levels. Over 95% of customers indicated HFA and their loan officer was excellent on these surveys. Unlike other mortgage companies, Home Finance of America’s loan officers do a better job setting expectations and educating their clients upfront and are extremely accessible.
Home Finance of America is a direct lender and has the ability to lock rates for borrowers at the time they wish to apply. New mortgage applications are taken by phone or online at HFAmerica.com. Licensed loan officers are available at 1-800-358-5626.
Home Finance of America is headquartered outside of Philadelphia, PA. The company has specialized in originating low rate residential mortgage loans to qualified borrowers since 1993. They are a national leader in online mortgage lending.