Convergent Implements Bad Debt Collection SONAR Healthcare Program for Capio Partners

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SONAR Program Monitors and Reports Patients’ Ability to Pay on Uncollected Hospital Bills

“Capio Partners is known as pioneers of Complaintless Collections™ for the healthcare industry,” says Derek Pickell, CEO of Convergent’s healthcare division. “Paired with Convergent’s patient-focused contact center te

Convergent Healthcare Recoveries, Inc., the healthcare industry’s leading provider of bad debt collection services focused on a positive patient experience, announces today the implementation of their SONAR healthcare bad debt collection program with Capio Partners, the largest purchasers of aged healthcare receivables to top providers across the nation. Through Convergent’s SONAR, Capio Partners will be able to increase collection rates on late-stage bad debt patient accounts when all other collection efforts have been exhausted where the statute of limitations has not yet expired. The program uses sophisticated technology to constantly monitor multiple credit databases for activity indicating a favorable change in the patient’s ability to pay the outstanding debt and automatically renews collection activity.

Capio Partners is known as pioneers of Complaintless Collections™ for the healthcare industry,” says Derek Pickell, CEO of Convergent’s healthcare division. “Paired with Convergent’s patient-focused contact center technology and the depth of our SONAR credit monitoring program, our partnership will increase payments from bad debt patient collections by capitalizing on the change in financial circumstance of the patients’ propensity to pay while ensuring a patient friendly approach to such collection efforts.”

Convergent serves hundreds of hospitals and healthcare providers across the nation. Their regulatory expertise and patient-focused contact center technology optimize revenue cycle performance, enhances the patient experience, and improves provider relationships.

For more information, contact Convergent’s marketing department at 540.336.3981 or visit http://www.convergentusa.com/healthcare.

About Convergent Healthcare Recoveries, Inc.

Founded in 1978, Convergent Healthcare Recoveries, Inc. (CHRI) increases bad debt collections for top performing healthcare providers across the nation. We remain sensitive to patients and their financial circumstances through the use of patient-focused contact center technology, HIPAA and FDCPA compliance and specialized patient representatives. Our management team averages more than seventeen years of health care collection experience and our collection staff boasts tenure of over seven years of experience. CHRI is located in Peoria, Illinois.

About Convergent Resources, Inc. (CRI)
Headquartered in Atlanta, CRI is one of America’s largest revenue cycle, receivables and customer care management companies with thirteen operating centers across four time zones. The company provides healthcare revenue cycle management, consumer contact outsourcing services and commercial receivables management to a variety of healthcare providers, utilities, telecom companies, financial institutions and others.

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Matthew Swain
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