Indosoft Offers Advanced Multi-tenant Call Center ACD and PBX Management Features with Q-Suite 5.8
Fredericton, NB (PRWEB) October 23, 2013 -- Indosoft announces the availability of Q-Suite 5.8, targeted towards Cloud based service providers seeking to provide multi-tenant PBX and contact center services. This release provides all the necessary features and functionality essential for offering a higher end multi-tenant service. Q-Suite is a premier contact center and PBX software designed to work with Asterisk, scaling seamlessly to accommodate growth.
Q-Suite is robust, feature-rich, scalable, and available for deployment as hosted or premise-based solutions for small, medium and large operations. It offers a powerful contact center ACD with Skills Based Routing, Queue Prioritization, Virtual/Personal Queues and a powerful tool for building custom IVR. Its powerful API offers dialer integration to CRM and other custom applications. Powerful reporting within Q-Suite provides real-time wallboard and statistics. The multi-tenant PBX is an integral part of Q-Suite offering all standard PBX features as a part of the unified communications platform. Q-Suite has multi-channel queue management to enable Email, Chat and Twitter integration.
“The migration to Cloud has created an unprecedented demand for multi-tenant services for both contact centers and PBX” said Gabriel Bourque, CEO of Indosoft. “In Q-Suite, we have a powerful PBX and contact center software built with multi-tenant capability from the ground up, taking full advantage of the powerful telephony engine in Asterisk. “The emergence of Asterisk as the principal choice for VoIP telephony and the ready availability of multi-tenant features in Q-Suite for Asterisk, has created an ideal opportunity for Cloud service providers to include PBX and contact center services.”
About Indosoft
Indosoft Inc. is a global provider of unified communication systems for Asterisk. Q-Suite, its flagship multi-tenant PBX and contact center software, has been installed around the world. It also licenses its ACD for Asterisk with .NET, Socket and XML libraries. Multi-tenant Q-Suite is a cost-effective call center software, available to Indosoft technology partners for offering private label contact center solutions.
Shaun Underhill, Indosoft Inc., http://www.q-suite.com, +1 (506) 450-7080 475, [email protected]
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