IXACT Contact Hits a Milestone of 500 Customer Requests Implemented

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IXACT Contact Solutions Inc., North America’s leading real estate contact management and email marketing system, commits itself to growing its business based on customer feedback and suggestions. The company has recently reached a record 500 customer requests that have been implemented and put into production.

Development path - real estate contact management system
We genuinely appreciate when our customers take the time to share with us their suggestions on how to make IXACT Contact even better, and we’re proud that we’ve been able to implement so many great ideas.

When IXACT Contact was launched in 2009, the company founders created a systematic process of capturing customer feedback, incorporating it into product investment decisions, and then subsequently closing the loop with the individuals who requested that feedback, once implemented. This razor sharp focus on customer needs, wants, and requirements has earned the real estate contact management firm a solid reputation in the industry and is a key reason REALTORS® across the US and Canada choose IXACT Contact over its competitors.

Everyone at the real estate contact management firm values customer feedback and is responsible for capturing suggestions in the company’s sophisticated feedback tracking and management database. These suggestions are reviewed on a regular basis as an integral part of the company’s product development planning process.

Both big and small enhancements have been released over the last few years as a direct result of customer requests. The big enhancements include IXACT Contact’s professionally designed and written monthly e-Newsletter (that comes complete and ready to send), a module to manage showings, documents, and third-parties related to a listing, and Email Campaign Reporting. Smaller enhancements include the ability to:

  • Schedule the exact date and time that a mass email will be sent
  • Activate automatic birthday reminders for all contacts in the database with a single click
  • Automate new lead capture and assignment to an appropriate drip email nurture campaign
  • Send graphical e-Flyer and e-Card templates for just listed and just sold properties
  • With one click, log a call and create a task from anywhere in the system

“We genuinely appreciate when our customers take the time to share with us their suggestions on how to make IXACT Contact even better, and we’re proud that we’ve been able to implement so many great ideas,” said Rich Gaasenbeek, Vice President, Sales and Marketing, IXACT Contact. “Once a suggestion has been implemented, we call or email the customer(s) who made that request and it’s great to see their reaction. Many customers are initially stunned – and then delighted – as they’ve never in all their years in business had a company seriously pay attention to their feedback. We believe that the growth of IXACT Contact into one of the leading real estate contact management systems worldwide is largely due to our success in incorporating customer suggestions and ideas into our software.”

About IXACT Contact Solutions Inc.

IXACT Contact® is an easy-to-use web-based real estate CRM that helps REALTORS® stay organized and build lasting relationships with past clients, hot prospects and important referral sources. IXACT Contact makes it easy to stay in touch with clients in a way that’s personalized, relevant and timely. With IXACT Contact, real estate agents can convert more leads into listings and attract more referrals and repeat business. Real estate marketing is also a snap with IXACT Contact’s personalized mass email, drip marketing, real estate newsletter, and Email Campaign Reporting features. The Active Business side of the system helps Realtors keep control of transactions by managing all the to-do’s associated with listings and buyers. Sign up for a free 5 week trial today at http://www.ixactcontact.com.

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Rich Gaasenbeek
@IXACTContact
since: 11/2009
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IXACT Contact®
since: 03/2010
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